Rooms Controller: Elevate Guest Experience & Inventory

Highgate Hotels, LP; Las Vegas (NV); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer"s

Job summary

Highgate Hotels in Las Vegas is seeking a Rooms Controller Agent to join the Westin Las Vegas property in a full-time capacity. The role focuses on inventory management, guest reservations, check-ins/outs, and coordinating with front desk operations to maximize guest satisfaction and revenue.

The ideal candidate will have hotel experience, familiarity with Opera, strong communication skills, and a willingness to work flexible hours in a dynamic hospitality environment.

Qualifications

• Experience in a hotel or related field.
• Experience with Opera required.
• Customer services experience required.
• Computer experience required.
• High School diploma or equivalent required.
• Flexible and long hours sometimes required.
• Must be able to multitask and prioritize.

Responsibilities

• Answer incoming calls professionally and courteously.
• Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain a clean work area.
• Assist management team with rooms related projects.

Skills

Hotel experience

Customer service

Multitasking

Computer literacy

Education

High School diploma or equivalent

College coursework helpful

Tools

Opera PMS

Job description

Highgate Hotels in Las Vegas is seeking a Rooms Controller Agent to join the Westin Las Vegas property in a full-time capacity. The role focuses on inventory management, guest reservations, check-ins/outs, and coordinating with front desk operations to maximize guest satisfaction and revenue.

The ideal candidate will have hotel experience, familiarity with Opera, strong communication skills, and a willingness to work flexible hours in a dynamic hospitality environment.