Rooms Controller - Las Vegas Front Desk & Inventory

Highgate Hotels, LP; Las Vegas (NV); On-site; USD 20,000 - 29,000; Full time

Job summary

Highgate Hotels is seeking a Rooms Controller Agent at Renaissance Las Vegas Hotel to manage room assignments, inventory, and front desk collaboration. This position requires hotel industry experience, familiarity with Opera, and strong guest service skills in a fast-paced setting.

The role involves handling reservations, room changes, VIP blocking, and coordination with Housekeeping and Engineering. It is a full-time, hourly position based in Las Vegas with the Highgate standard of hospitality

Qualifications

• Experience in a hotel or a related field.
• Experience with Opera required.
• Customer Services experience required.
• Computer experience required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to occasionally stand during long periods of time.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Responsibilities

• Answer incoming calls professionally and courteously.
• Assist callers with needs and requests without transferring whenever possible.
• Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Run and complete credit limit report daily.
• Review Guest Arrivals and Trace File daily, following through on guest requests and preferences.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions.
• Communicate room's challenges/inventory concerns to front office team on a daily basis.
• Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals.
• Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary.
• Be aware of closed out and restricted dates.
• Manage discrepancies and queues quickly and efficiently.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Have a complete understanding of House and guest room availability at all times.
• Manage all Out of Order and Out of Service rooms.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Monitor and action Nor1 eStandby upgrade requests with intent to maximize hotel revenue.
• Monitor and respond to guest feedback via RealTime feedback and any other necessary feedback forums.
• Manage all Mobile Check In in timely and efficient manner.
• Manage Airline assignments and applicable pre reg/pre key.
• Maintain a clean work area.
• Assist management team with rooms related projects.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

College coursework helpful

Tools

Opera

Job description

Highgate Hotels is seeking a Rooms Controller Agent at Renaissance Las Vegas Hotel to manage room assignments, inventory, and front desk collaboration. This position requires hotel industry experience, familiarity with Opera, and strong guest service skills in a fast-paced setting.

The role involves handling reservations, room changes, VIP blocking, and coordination with Housekeeping and Engineering. It is a full-time, hourly position based in Las Vegas with the Highgate standard of hospitality