Guest Rooms Controller & Front Desk Liaison

Highgate; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan

Job summary

Highgate Hotels in Miami is seeking a Rooms Controller to assign hotel rooms based on reservations and preferences. You will manage inventory, support front desk operations, and coordinate with Housekeeping and Engineering to optimize room availability.

The role requires guest-service focus, experience in hospitality, and proficiency with the Opera system. This full-time, hourly position offers comprehensive benefits and a dynamic team environment.

Qualifications

• Experience in a hotel or a related field required.
• Experience with Opera required.
• Customer Services experience required.
• Computer experience required.
• High School diploma or equivalent required.
• College course work in related field helpful.

Responsibilities

• Answer incoming calls professionally and courteously.
• Assist callers with needs and requests without transferring whenever possible.
• Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Handle checks and balances with front office operations and guest requests.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.

Skills

Customer Service

Communication

Multitasking

Education

High School diploma or equivalent

College coursework in related field (helpful)

Tools

Opera

Job description

Highgate Hotels in Miami is seeking a Rooms Controller to assign hotel rooms based on reservations and preferences. You will manage inventory, support front desk operations, and coordinate with Housekeeping and Engineering to optimize room availability.

The role requires guest-service focus, experience in hospitality, and proficiency with the Opera system. This full-time, hourly position offers comprehensive benefits and a dynamic team environment.