Guest Experience Concierge

Highgate; Las Vegas (NV); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty leave

Paid personal leave

Military leave

Job summary

Highgate Hotels is seeking a Guest Experience Ambassador in Las Vegas to deliver exceptional guest service at the Front Office. You will manage check-ins, coordinate room inventory, and work with housekeeping and other departments to ensure a smooth guest journey.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced hotel environment. Benefits and a friendly team are offered.

Qualifications

• High School Diploma or GED required.
• 1 year hospitality or customer service experience preferred.
• Experience with Marriott systems is a plus.

Responsibilities

• Welcome guests in a friendly, professional manner and handle check-ins/check-outs.
• Maintain room inventory and coordinate with Housekeeping to keep rooms ready.
• Communicate with departments to deliver seamless guest service.
• Utilize Marriott systems and MS Office to manage reservations and reports.
• Support revenue goals through upselling and accurate folios.

Skills

Communication

Organizational skills

Multitasking

Time management

Customer service

Education

High School Diploma or GED

Tools

Opera PMS

Marriott GXP

Nor1

InnSpire

Microsoft Office

Job description

Highgate Hotels is seeking a Guest Experience Ambassador in Las Vegas to deliver exceptional guest service at the Front Office. You will manage check-ins, coordinate room inventory, and work with housekeeping and other departments to ensure a smooth guest journey.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced hotel environment. Benefits and a friendly team are offered.