Rooms Controller

Hyatt Hotels Corporation; Nashville (TN); Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision

401(k) with match

Employee hotel discounts

Paid vacation and sick time

Free parking

Company-paid disability & life

Descripción de la vacante

Hyatt Hotels Corporation is seeking a Rooms Controller at Grand Hyatt Nashville. The role ensures efficient room allocation, smooth guest arrivals, and accurate reservation management in collaboration with Front Office to influence guest satisfaction and revenue during high-demand periods.

Responsibilities include leading Guest Service Agents, blocking rooms in the PMS, assigning VIPs, and communicating with leadership. Requires attention to detail and PMS proficiency.

Formación

• High school diploma or equivalent required.
• Minimum 6 months of experience in a hotel rooms division or front office.
• Experience with room assignments, reservations, or guest service preferred.

Responsabilidades

• Lead and support Guest Service Agents in delivering seamless guest check-in experiences.
• Proactively block and pre-register suites and rooms in the PMS according to guest requests.
• Assign VIPs strategically in alignment with sales, events, and management priorities.
• Communicate oversells, special accommodations, and challenges to the front desk and leadership.
• Protect blocked rooms during sold-out periods to safeguard future arrivals.
• Audit reservations on group and tour resumes to confirm billing and room blocks.
• Attend Daily Business Review meetings to stay aligned with business trends and bookings.
• Verify billing details for third-party payments, group blocks, and credit card authorizations.
• Respond promptly and professionally to guest requests, resolving issues or escalating as needed.
• Partner with engineering and housekeeping to maintain accurate out-of-order and out-of-service room records.

Conocimientos

Attention to detail

Clear communication

Guest service

Multitasking

Educación

High school diploma or equivalent

Herramientas

PMS (Property Management System)

Descripción del empleo

Close Inclusive Collection Job Postings Notification

Compensation: Starting at $18.00 per hour

Summary

Description

The Rooms Controller plays a critical role in ensuring efficient room allocation, smooth guest arrivals, and accurate reservation management. By collaborating closely with the Front Office team, this role directly influences guest satisfaction, operational flow, and revenue management during high-demand periods.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Lead and support Guest Service Agents in delivering seamless guest check-in experiences.
• Proactively block and pre-register suites and rooms in the PMS according to guest requests.
• Assign VIPs strategically in alignment with sales, events, and management priorities.
• Communicate oversells, special accommodations, and challenges to the front desk and leadership.
• Protect blocked rooms during sold-out periods to safeguard future arrivals.
• Audit reservations on group and tour resumes to confirm accuracy in billing and room blocks.
• Attend Daily Business Review meetings to stay aligned with business trends and bookings.
• Verify billing details for third-party payments, group blocks, and credit card authorizations.
• Respond promptly and professionally to guest requests, resolving issues or escalating as needed.
• Partner with engineering and housekeeping to maintain accurate out-of-order and out-of-service room records.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong attention to detail with ability to manage multiple priorities.
• Clear and professional communication skills (verbal and written).
• Problem-solving and service recovery skills with guest-first mindset.
• Ability to collaborate effectively across departments.
• Proficiency in property management systems (PMS).
• Calm, professional demeanor under pressure.

PROFESSIONAL EXPERIENCE

• Minimum 6 months of experience in a hotel rooms division or front office role.
• Previous exposure to room assignments, reservations, or guest service preferred.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee hoteldiscounts
• Paid vacation & sick time
• Free parking

Pay Rate: $18.00/hour

Position Requirements

Successful completion of a background check is required prior to employment.

Category

Front Office / Front Desk

Location

Grand Hyatt Nashville 229

Full-Time/Part-Time

Full-Time

Note

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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