Assistant Front Office Manager

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

Hyatt Nashville seeks an Assistant Front Office Manager to lead Front Desk, reservations, bell services and related guest operations. You will supervise staff, optimize staffing, and ensure service excellence while supporting profitability and guest satisfaction.

The role demands strong leadership, deep front office knowledge, and hands-on budgeting experience, with emphasis on staff development and cross-department collaboration to elevate guest experiences.

Qualifications

• Minimum 2 years in front desk operations.
• At least 1 year of night audit or supervisory experience.
• Experience in budgeting, forecasting and labor management.

Responsibilities

• Lead and supervise Front Desk and guest service departments, hiring, training and developing staff.
• Manage scheduling and payroll aligned with labor standards and occupancy.
• Ensure guest service quality and resolve concerns to maintain high satisfaction.
• Drive profitability through budgeting and alignment with hotel objectives.
• Oversee reservations and room management to maximize occupancy and ADR.
• Maintain credit control, financial transactions handling and guest security.
• Collaborate across departments to enhance guest experience and hotel performance.
• Other duties as assigned.

Skills

Leadership

Problem solving

Front office operations

Communication

Organization

Education

Bachelor's degree in Management/Hotel Administration/Business

Job description

Close Inclusive Collection Job Postings Notification

Compensation: Starting at $60,000 per year

Summary

The Assistant Front Office Manager plays a key leadership role in ensuring the delivery of exceptional guest service and operational excellence across the front office, reservations, guest registration, bell services, telephone operations, and guest accounting. This position supports overall hotel profitability and guest satisfaction by maintaining high operational standards, optimizing staffing, and fostering a culture of service excellence.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Lead and supervise the Front Desk and related guest service departments, including hiring, training, evaluating, and developing team members.
• Manage departmental scheduling and payroll in alignment with labor standards and forecasted occupancy.
• Ensure adherence to guest service quality standards and actively resolve guest concerns to maintain strong satisfaction scores.
• Drive profitability by aligning financial and operational strategies with hotel objectives and participating in annual budgeting processes.
• Oversee reservations and room management to maximize occupancy and average daily rate through effective selling techniques.
• Maintain and enforce procedures for credit control, financial transaction handling, and guest security.
• Support cross-departmental collaboration to enhance guest experience and overall hotel performance.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong leadership and team development capabilities.
• Excellent problem-solving and decision-making skills in a fast-paced environment.
• Deep understanding of front office operations, systems, and financial processes.
• Commitment to guest satisfaction and continuous improvement.
• Effective communication, organization, and time-management abilities.

PROFESSIONAL EXPERIENCE

• Minimum 2 years of experience in front desk operations, including at least 1 year of night audit or supervisory experience.
• Proven track record in leading guest service teams and managing departmental performance metrics.
• Experience in budgeting, forecasting, and labor management preferred.

ACADEMIC BACKGROUND

• Bachelor’s degree in Management, Hotel Administration, Business, or a related field.
• Equivalent combinations of education and relevant experience will be considered.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Salary: $60k/ Yearly

Position Requirements

Successful completion of a background check is required prior to employment.

Location Grand Hyatt Nashville 229

Full-Time/Part-Time Full-Time

Shift Various Shifts

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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