Room Service Training Lead — Elevate Guest Service

Ponte-Vedra-Inn-; Sawgrass (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Dry cleaning/laundry

Free parking

Staff Café

Employee-funded 401(k)

Job summary

Ponte Vedra Inn & Club in Sawgrass, FL is seeking a Room Service Department Trainer to help onboarding, on-the-job training, and ongoing colleague development. The role partners with department leadership to ensure staff understand responsibilities and uphold service standards.

You will coach, demonstrate procedures, maintain training records, and tailor sessions to different learning styles while fostering teamwork and exceptional guest service.

Qualifications

• At least one year of hospitality experience; previous departmental training or leadership experience preferred.
• Strong communication, organization, and customer service skills.
• Ability to explain procedures clearly and adapt training to different learning styles.
• A patient, approachable, and energetic personality.
• Ability to provide constructive feedback and maintain a supportive learning environment.
• Ability to work independently and collaborate with department leadership.
• Ability to read, write, and speak English to communicate job instructions and safety procedures.

Responsibilities

• Welcome new colleagues and guide them through department onboarding and training.
• Provide hands-on instruction on department procedures, job responsibilities, safety practices, and guest service expectations.
• Demonstrate proper techniques and reinforce standards through coaching, observation, and constructive feedback.
• Coordinate training schedules with department leadership.
• Maintenance of accurate training checklists and records of colleague progress.
• Identify training needs and communicate recommendations to department leadership.
• Assist with refresher training and the introduction of new procedures, equipment, or service standards.
• Model professionalism, teamwork, and exceptional guest service.
• Support daily department operations while reinforcing training expectations.

Skills

Hospitality experience

Training / Coaching

Communication skills

Organizational skills

Customer service

English proficiency

Job description

Ponte Vedra Inn & Club in Sawgrass, FL is seeking a Room Service Department Trainer to help onboarding, on-the-job training, and ongoing colleague development. The role partners with department leadership to ensure staff understand responsibilities and uphold service standards.

You will coach, demonstrate procedures, maintain training records, and tailor sessions to different learning styles while fostering teamwork and exceptional guest service.