Room Service Department Trainer

Ponte Vedra Inn & Club; Ponte Vedra Beach (FL); Vor Ort; USD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Paid vacation

Paid sick leave

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Dry cleaning

Free parking

Staff Café

401(k)

Zusammenfassung

Ponte Vedra Inn & Club is seeking a Room Service Department Trainer to support onboarding, hands-on training, and ongoing colleague development in our Florida property.

You will work with department leadership to ensure colleagues understand responsibilities and consistently meet service and operational standards, while fostering a patient, energetic learning environment and professional guest service.

Qualifikationen

• At least one year in hospitality.
• Training or leadership experience preferred.
• Strong communication and customer service skills.

Aufgaben

• Welcome new colleagues and guide onboarding and training.
• Provide hands-on instruction on procedures, safety, and guest service expectations.
• Coach, observe, and give constructive feedback to reinforce standards.
• Coordinate training schedules with department leadership.
• Maintain training records and track progress.
• Identify training needs and communicate recommendations.
• Assist with refresher training and new procedures.
• Model professionalism and exceptional guest service.
• Support daily operations while reinforcing training expectations.

Kenntnisse

Communication

Organization

Customer Service

Training

English Proficiency

Adaptability

Feedback

Teamwork

Independent Work

Jobbeschreibung

Join the historic Ponte Vedra Inn & Club and help our colleagues develop the skills and confidence to deliver exceptional service.

We are seeking an enthusiastic, patient, and service-focused Room Service - Department Trainer to support onboarding, hands-on training, and ongoing colleague development. This position works closely with department leadership to ensure colleagues understand their responsibilities and consistently meet our service and operational standards.

Essential Responsibilities

• Welcome new colleagues and guide them through department onboarding and training.
• Provide hands-on instruction on department procedures, job responsibilities, safety practices, and guest service expectations.
• Demonstrate proper techniques and reinforce standards through coaching, observation, and constructive feedback.
• Coordinate training schedules with department leadership.
• Maintain accurate training checklists and records of colleague progress.
• Identify training needs and communicate recommendations to department leadership.
• Assist with refresher training and the introduction of new procedures, equipment, or service standards.
• Model professionalism, teamwork, and exceptional guest service.
• Support daily department operations while reinforcing training expectations.

Qualifications

• At least one year of hospitality experience; previous departmental training or leadership experience preferred.
• Strong communication, organization, and customer service skills.
• Ability to explain procedures clearly and adapt training to different learning styles.
• A patient, approachable, and energetic personality.
• Ability to provide constructive feedback and maintain a supportive learning environment.
• Ability to work independently and collaborate with department leadership.
• Ability to read, write, and speak English to communicate job instructions and safety procedures.

Schedule and Physical Requirements

• Flexible availability, including weekends and holidays.
• Ability to work shifts that support departmental operations and colleague training needs.
• Ability to stand and walk for extended periods and demonstrate the essential duties of the department, with or without reasonable accommodation.

Benefits

• Paid vacation: 10 days after the first year.
• Paid sick leave: 6 days per year.
• Medical, dental, vision, and disability insurance.
• Dry cleaning/laundry.
• Free parking.
• Staff Café.
• Employee-funded 401(k).

Equal Opportunity Employer

We provide equal employment opportunity without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other status protected by applicable law.

Source: Hospitality Online