ROOM SERVICE - DEPARTMENT TRAINER

Ponte Vedra Inn & Club; Ponte Vedra Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Medical, dental, vision insurance

Dry cleaning/laundry

Free parking

Staff Café

Employee 401(k)

Job summary

Ponte Vedra Inn & Club in Northeast Florida is seeking a Room Service Department Trainer to support onboarding, hands-on training, and ongoing colleague development. This role works closely with department leadership to ensure colleagues understand responsibilities and consistently meet service and operational standards.

The position requires hospitality experience and training or leadership experience, along with strong communication and the ability to adapt training to different learning

Qualifications

• Hospitality experience required; prior departmental training or leadership experience preferred.
• Strong communication, organization, and customer service skills are essential.
• Ability to explain procedures clearly and tailor training to different learning styles.
• Patient, approachable, energetic personality; capable of giving constructive feedback.

Responsibilities

• Welcome new colleagues and guide them through onboarding and training.
• Provide hands-on instruction on procedures, safety practices, and guest service expectations.
• Demonstrate techniques and reinforce standards through coaching and observation.
• Coordinate training schedules with department leadership.
• Maintain training checklists and records of colleague progress.
• Identify training needs and communicate recommendations to leadership.
• Assist with refresher training and introduction of new procedures or equipment.
• Model professionalism, teamwork, and exceptional guest service.
• Support daily department operations while enforcing training expectations.

Skills

Communication skills

Organization

Customer service

Training/Coaching

English proficiency

Job description

Thank you for applying to one of the most premier places to work in the Northeast Florida! People are our greatest asset and we are currently seeking people like you who have a desire to join our team.

Join the historic Ponte Vedra Inn & Club and help our colleagues develop the skills and confidence to deliver exceptional service.

We are seeking an enthusiastic, patient, and service-focused Room Service - Department Trainer to support onboarding, hands‑on training, and ongoing colleague development. This position works closely with department leadership to ensure colleagues understand their responsibilities and consistently meet our service and operational standards.

Essential Responsibilities

• Welcome new colleagues and guide them through department onboarding and training.
• Provide hands‑on instruction on department procedures, job responsibilities, safety practices, and guest service expectations.
• Demonstrate proper techniques and reinforce standards through coaching, observation, and constructive feedback.
• Coordinate training schedules with department leadership.
• Maintain accurate training checklists and records of colleague progress.
• Identify training needs and communicate recommendations to department leadership.
• Assist with refresher training and the introduction of new procedures, equipment, or service standards.
• Model professionalism, teamwork, and exceptional guest service.
• Support daily department operations while reinforcing training expectations.

Qualifications

• At least one year of hospitality experience; previous departmental training or leadership experience preferred.
• Strong communication, organization, and customer service skills.
• Ability to explain procedures clearly and adapt training to different learning styles.
• A patient, approachable, and energetic personality.
• Ability to provide constructive feedback and maintain a supportive learning environment.
• Ability to work independently and collaborate with department leadership.
• Ability to read, write, and speak English to communicate job instructions and safety procedures.

Schedule And Physical Requirements

• Flexible availability, including weekends and holidays.
• Ability to work shifts that support departmental operations and colleague training needs.
• Ability to stand and walk for extended periods and demonstrate the essential duties of the department, with or without reasonable accommodation.

Benefits

• Paid vacation: 10 days after the first year.
• Paid sick leave: 6 days per year.
• Medical, dental, vision, and disability insurance.
• Dry cleaning/laundry.
• Free parking.
• Staff Café.
• Employee-funded 401(k).

Equal Opportunity Employer

We provide equal employment opportunity without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other status protected by applicable law.