Room Service Order Taker — Upsell & WOW Guests

MGM Resorts; United States; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Wellness programs

Hotel and dining discounts

Free employee meals

Free parking

Job summary

MGM Resorts International in Las Vegas seeks an Order Taker for Room Service at Vdara to deliver seamless in-suite dining experiences. You will record guest orders, upsell signature items, and coordinate with culinary and serving teams to ensure guest satisfaction.

The role requires knowledge of the full menu, proficiency with the POS system, and the ability to work varied shifts including weekends and holidays. 21+, prior room service experience is preferred.

Qualifications

• Must be 21 years of age or older.
• Work varied shifts, including weekends and holidays.
• Previous experience as an Order Taker for Room Service or similar restaurant environment preferred.
• Previous experience with Windows applications preferred.

Responsibilities

• Know entire menu, proper food presentation, and wine selection for upselling of items.
• Take and place orders into POS system, distribute to serving staff, notify cook station, and ensure timely pickup of order.
• Advise guest of delivery time and ensure order is delivered to suite promptly.
• Distribute orders to servers, log service runs, maintain a cash bank and ensure funds are accounted for.
• Ensure supplies are available in the service area.
• Maintain an organized, clean and presentable environment; ensure sanitation, safety and accident prevention.

Skills

Menu knowledge

Upselling

POS system

Guest service

Team coordination

Tools

Windows applications

Job description

MGM Resorts International in Las Vegas seeks an Order Taker for Room Service at Vdara to deliver seamless in-suite dining experiences. You will record guest orders, upsell signature items, and coordinate with culinary and serving teams to ensure guest satisfaction.

The role requires knowledge of the full menu, proficiency with the POS system, and the ability to work varied shifts including weekends and holidays. 21+, prior room service experience is preferred.