In-Room Dining Order Taker (Part-Time)

The Roosevelt Hotel; New Orleans (LA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

The Roosevelt New Orleans, A Waldorf Astoria Hotel, is seeking an Order Taker to deliver outstanding room service. You will handle calls, take accurate orders, and enter them into the POS system with care and professionalism.

Join Hilton’s award-winning culture and enjoy benefits while ensuring guest satisfaction and accurate billing. This on-site role emphasizes hospitality, teamwork, and timely, friendly service to every guest.

Qualifications

• Provide friendly, prompt guest service over the room service line.
• Maintain thorough menu knowledge including promos and daily specials.
• Effectively upsell food and beverage items to boost revenue.

Responsibilities

• Answer room service telephones and respond to guest inquiries promptly.
• Accurately take guest orders and enter them into the POS system.
• Upsell food and beverage items to enhance guest experience and revenue.
• Reconcile checks and manage cash according to procedures.

Skills

Customer service

Telephone etiquette

Upselling

Menu knowledge

Tools

POS system

Job description

Job Identification

216934

Job Category

Food and Beverage

Job Schedule

Full time

Locations

The Roosevelt New Orleans, A Waldorf Astoria Hotel

(On-site)

Salary

5.50

Equal Opportunity Employer

EOE, including disability/vets

• Responsibilities
  
  

Responsibilities

As an Order Taker, you will play a key role in delivering a positive guest experience by handling room service orders with efficiency, accuracy, and professionalism. Responsibilities include performing the following duties to the highest standards:

Answer room service telephones and respond to guest inquiries and requests in a timely, friendly, and efficient manner

Maintain thorough knowledge of the menu, including restaurant promotions, daily specials, preparation methods, and ingredients

Upsell food and beverage items, including sides, desserts, beverages, and promotional offerings, to enhance the guest experience and drive revenue

Accurately take guest food and beverage orders and enter them into the appropriate point-of-sale (POS) system

Reconcile checks upon order delivery, including verifying totals, ensuring proper gratuity distribution, and managing the cash drawer and house bank in accordance with established accounting procedures

Team Member Benefits

When you join our team, youll enjoy a comprehensive benefits package, including:

Medical and Vision Insurance - Blue Cross Blue Shield of Louisiana*

Dental and Voluntary Insurance - SunLife*

Flexible Spending Account (FSA) - Through WEX

401(k) Retirement Plan - Fidelity, with up to 5% employer match**

Employee Assistance Program (EAP) - ComPsych

Free Team Member Meals

Discounted Parking

Property Discounts - Restaurants, Gift Shop, and Spa

Paid Time Off (PTO) Program

Go Hilton Travel Discounts

Tuition Reimbursement

Guild Education Program

• Medical/Dental coverage begins on the first of the month following 60 days of employment
• 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled.

Here's What You'll Do During a Typical Day

Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special

Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner

Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors - attention to detail is key!

Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence

Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions

Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• How We'll Help You Thrive
  
  

Benefits

At Hilton, the hospitality were known for doesnt end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of lifes moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks - Enjoy 110 nights o deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Generous paid time off (PTO) - Recharge, relax, and take time for what matters most

Health and welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

Financial security for your future - Our retirement plans make it easier to save for whats next

• Benefits availability may vary depending on Team Members location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel.

Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why were more than a great place to staywere a great place to work.