Room Service Sales Agent

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 19,000 - 30,000; Full time

Job summary

Atlantis Casino Resort Spa in Reno is seeking a Room Service Sales Agent to take accurate room service orders, upsell menu items, and ensure exceptional guest satisfaction through professional, courteous service.

You will answer calls promptly, know the menu inside out, process orders in the POS system, and collaborate with kitchen and delivery staff to deliver accurate, timely service while maintaining a clean work area and adhering to food safety standards.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal communication and interpersonal skills.
• Strong sales and upselling abilities are essential.
• Ability to work in a fast-paced hospitality environment and manage multiple tasks.

Responsibilities

• Answer all incoming room service calls promptly and professionally.
• Accurately take guest food and beverage orders and confirm details.
• Maintain knowledge of the room service menu, ingredients, and allergens.
• Upsell menu items, beverages, and desserts to enhance guest experience.
• Process orders through the POS system accurately and efficiently.
• Coordinate with kitchen and delivery staff to ensure timely fulfillment.
• Resolve guest complaints professionally and escalate when needed.
• Keep a clean and organized work area and adhere to food safety policies.
• Assist with other duties as assigned by management.

Skills

Verbal communication

Interpersonal skills

Sales and upselling

multitasking

Education

High school diploma or equivalent

Tools

POS systems

Hotel management systems

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Summary

The Room Service Sales Agent is responsible for accurately and efficiently taking room service orders, upselling menu items, and ensuring exceptional guest satisfaction by delivering a professional and courteous experience.

Job Responsibilities

• Answer all incoming room service calls promptly and professionally, adhering to established service standards.
• Accurately take guest food and beverage orders, confirming all details and special requests.
• Possess a thorough knowledge of the room service menu, including ingredients, preparation methods, and potential allergens.
• Actively upsell and suggestive sell menu items, beverages, and desserts to enhance the guest experience and increase revenue.
• Process orders through the point-of-sale (POS) system accurately and efficiently.
• Communicate effectively with kitchen and delivery staff to ensure timely and correct order fulfillment.
• Resolve guest complaints or concerns regarding room service orders in a professional and timely manner, escalating issues to management when necessary.
• Maintain a clean and organized work area.
• Adhere to all company policies and procedures, including those related to food safety and hygiene.
• Assist with other duties as assigned by management.

Job Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service, sales, or hospitality role, preferably in a hotel or restaurant setting.
• Excellent verbal communication and interpersonal skills.
• Strong sales and upselling abilities.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency with point-of-sale (POS) systems; experience with hotel management systems is a plus.
• Strong attention to detail and accuracy.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Knowledge of food and beverage service standards.
• Must be able to stand and sit for extended periods.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.