Host Cashier - Purple Parrot

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Atlantis Casino Resort Spa in Reno, Nevada, is seeking a guest services host to greet, seat, and assist guests with warmth and professionalism. You will manage the wait list, rotate seating, answer phones, and help upsell beer, wine, and alcohol while maintaining clean cash handling areas.

Join a luxury hospitality team focused on exceeding guest expectations and delivering a memorable experience in a busy casino resort environment.

Qualifications

• Ability to multitask in a fast-paced environment.
• Strong interpersonal communication skills.
• Good attention to detail.
• Knowledge of POS systems.
• Good basic math skills.
• Understanding of proper phone etiquette.
• Ability to obtain an Alcohol Awareness Certification.

Responsibilities

• Greet and seat all guests upon arrival.
• Count and ring in all guests.
• Clean register and entrance area.
• Seat guests meeting their desire for a booth or a table while taking into account proper station rotation.
• Manage wait list, taking into account any reservations.
• Answer phones.
• Increase revenue through upselling of beer, wine, and alcohol.
• Know, understand and follow all company and departmental policies and procedures.
• Assist guests with all needs while exceeding their expectations.
• Keep supervisor informed of all guest concerns and comments at all times.
• Show willingness to work as part of a team.
• Ensure guest satisfaction with a positive, courteous, and helpful attitude.
• Consistently finalize all transactions in a timely and accurate manner.
• Greet and seat all guests in a courteous and friendly manner, and seat according to proper station rotation.
• Maintain cleanliness of cashier areas.
• Increase departmental revenue through upsell of beer, wine, and alcohol.

Skills

Multitasking

Interpersonal communication

Attention to detail

POS systems

Basic math

Phone etiquette

Alcohol Awareness Certification

Tools

POS systems

Job description

Job Description

• Greet and seat all guests upon their arrival.
• Count and ring in all guests.
• Clean register and entrance area.
• Seat guests meeting their desire for a booth or a table while taking into account proper station rotation.
• Manage wait list, taking into account any reservations.
• Answer phones.
• Decrease expenses through proper handling of product.
• Increase revenue through proper upselling of beer, wine, and alcohol.
• Know, understand and follow all company and departmental policies and procedures.
• Assist guests with all needs while exceeding their expectations.
• Keep supervisor informed of all guest concerns and comments at all times.
• Show willingness to work as part of a team.
• Ensure guest satisfaction with a positive, courteous, and helpful attitude.

Technical Skills

• Ability to multitask work with the public in a fast paced environment.
• Good interpersonal communication skills.
• Strong attention to detail.
• Knowledge of POS systems Good basic math skills Understanding of proper phone etiquette Ability to obtain an Alcohol Awareness Certification.

Performance Expectations

• Consistently finalize all transactions in a timely and accurate manner.
• Greet and seat all guests in a courteous and friendly manner, and seat according to proper station rotation.
• Maintain cleanliness of cashier areas.
• Increase departmental revenue through upsell of beer, wine, and alcohol.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for.

Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

Working at Atlantis Casino Resort Spa in Reno, Nevada, offers a unique and rewarding experience that sets it apart as an employer of choice in the hospitality and gaming industry.

Here are several compelling reasons to consider a career with us, reflecting our commitment to excellence, Team Member growth, and a vibrant workplace culture.

Thanks to its nationally recognized excellence and innovative sustainability practices, Atlantis Casino Resort Spa is an exceptional place to work for anyone seeking a meaningful and dynamic career in hospitality.

Atlantis is recommended by Forbes Travel Guide, with accolades from AAA, TripAdvisor, and Wine Spectator.

Atlantis delivers a culture of high standards and professional pride, where team members have the opportunity to be part of a Four Diamond resort experience and contribute to award-winning venues like the Forbes 4 Star Spa and the Atlantis Steakhouse.

Our team members thrive in a company that leads in environmental stewardship - being the first in northern Nevada to implement eco-forward programs like organics recycling and biodiesel fuel usage.

Atlantis isn't just a place to work - it's a place to grow, be inspired, and make a lasting impact.