Room Service Order Taker Elevate Guest Experiences

Loews Hotels & Co; Chicago (IL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off (vacation, holidays)

Tuition Reimbursement

Pet Insurance

Team Member hotel rates

Discounted parking

Complimentary meals

Fitness center access

Community volunteer opportunities

Job summary

Loews Chicago Hotel seeks a service-driven Room Service Order Taker to provide memorable in-room dining experiences over the phone, guiding guests through menus and upselling with confidence.

You will coordinate with kitchen and room service attendants to ensure accurate orders, timely delivery, and flawless guest interactions, all while delivering hospitality with warmth in a fast-paced environment. Regular attendance and flexible scheduling required.

Qualifications

• Knowledge of food and beverage terminology.
• Exceptional guest service and telephone skills.
• Computer skills and ability to operate basic office equipment.
• Effective organizational and communications skills.
• Ability to multitask and work in a fast-paced environment.
• Flexible schedule including weekends and holidays.

Responsibilities

• Answer incoming calls promptly and courteously.
• Accurately record food and beverage orders in the POS system and confirm details with guests.
• Provide menu guidance, suggest enhancements, and highlight specials to elevate the guest experience.
• Coordinate with kitchen, bar, and room service attendants to ensure timely and accurate delivery.
• Handle special requests, dietary needs, and additional amenities with care and professionalism.
• Maintain organized logs of orders, calls, and special instructions.
• Assist with inventory tracking for menus, promotional materials, and supplies.
• Address guest concerns and resolve issues.
• Attend mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Food & beverage terminology

Guest service

Telephone skills

Office computer skills

Organizational skills

Multitasking

Flexible schedule

Tools

POS system

Job description

Loews Chicago Hotel seeks a service-driven Room Service Order Taker to provide memorable in-room dining experiences over the phone, guiding guests through menus and upselling with confidence.

You will coordinate with kitchen and room service attendants to ensure accurate orders, timely delivery, and flawless guest interactions, all while delivering hospitality with warmth in a fast-paced environment. Regular attendance and flexible scheduling required.