In-Room Dining Concierge & Dispatch Specialist

Loews Hotels, LLC.; Chicago (IL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Vacation & holidays

Tuition Reimbursement

Pet Insurance

Team Member Rates

Discounted Parking

Free meals on shift

Fitness center access

Volunteer opportunities

Job summary

Loews Chicago Hotel is seeking a service-driven Room Service Order Taker to deliver memorable in-room dining experiences with precision and warmth. You will be the voice behind the phone, guiding guests through menus, upselling, and ensuring every detail is perfect.

Join a team where efficiency meets hospitality, coordinating with the kitchen and service staff to exceed guest expectations and provide a seamless dining experience in a fast-paced environment.

Qualifications

• Hospitality-focused mindset and guest service excellence.
• Clear and professional telephone communication.
• Ability to multitask and stay organized in a fast-paced setting.
• Strong composure under pressure and adaptiveness.
• Team-oriented collaboration with kitchen and service staff.

Responsibilities

• Answer incoming calls promptly and courteously, following Loews Hotels' service standards.
• Accurately record food and beverage orders in the POS system and confirm details with guests.
• Provide menu guidance, upsell enhancements, and highlight specials to elevate the guest experience.
• Coordinate with kitchen, bar, and room service attendants to ensure timely and accurate delivery.
• Handle special requests, dietary needs, and additional amenities with care and professionalism.
• Maintain organized logs of orders, calls, and special instructions.
• Assist with inventory tracking for menus, promotional materials, and supplies.
• Address guest concerns and resolve issues or elevate when necessary.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Hospitality Enthusiast

Clear Communicator

Detail-Oriented Multitasker

Calm Under Pressure

Collaborative Team Player

POS System

Tools

POS System

Job description

Loews Chicago Hotel is seeking a service-driven Room Service Order Taker to deliver memorable in-room dining experiences with precision and warmth. You will be the voice behind the phone, guiding guests through menus, upselling, and ensuring every detail is perfect.

Join a team where efficiency meets hospitality, coordinating with the kitchen and service staff to exceed guest expectations and provide a seamless dining experience in a fast-paced environment.