In-Room Dining Order Specialist

Loews Hotels, LLC.; Miami Beach (FL); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Job summary

Loews Miami Beach Hotel is hiring a Room Service Cashier to support elevated in-room dining by taking orders, guiding menus, and ensuring accurate billing. You will coordinate with Culinary and Room Service teams to deliver timely service.

Ideal candidates are guest-focused, with clear telephone communication, detail-oriented, and able to handle multiple orders. The role requires a High School Diploma and flexible schedule.

Qualifications

• High School Diploma or equivalent.
• Knowledge of food and beverage terminology; ability to learn upselling techniques.
• Strong guest service skills with excellent telephone etiquette.
• Proficiency with computer systems and office or communication equipment.

Responsibilities

• Take and process in-room dining orders accurately and efficiently in accordance with Loews standards.
• Assist guests with menu selections and provide knowledgeable food and beverage recommendations.
• Upsell items thoughtfully to enhance the guest experience and support revenue goals.
• Monitor order flow to ensure timely preparation, delivery, and follow-up.
• Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams.
• Dispatch servers or bussers for deliveries, guest requests, and tray retrieval.
• Follow up with guests to confirm satisfaction with food quality and service.
• Respond to guest concerns or complaints professionally and with ownership.
• Maintain accurate in-room dining tracking logs and control records.
• Ensure correct billing and posting of all in-room dining and amenity charges.
• Stay informed on menu availability, specials, and out-of-stock items.
• Maintain a clean, organized work area and adhere to safety and sanitation standards.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Telephone etiquette

Order entry

Billing accuracy

Upselling

Education

High School Diploma

Tools

Point of Sale

Computer systems

Job description

Loews Miami Beach Hotel is hiring a Room Service Cashier to support elevated in-room dining by taking orders, guiding menus, and ensuring accurate billing. You will coordinate with Culinary and Room Service teams to deliver timely service.

Ideal candidates are guest-focused, with clear telephone communication, detail-oriented, and able to handle multiple orders. The role requires a High School Diploma and flexible schedule.