Room Attendant

IHG Hotels; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

IHG Hotels is seeking a Room Attendant to ensure rooms and suites are clean, fresh, and welcoming for guests after a busy day. You will maintain high standards of cleanliness, assist guests with simple needs, and report any repairs or safety concerns.

The role emphasizes teamwork and flexible shifts in a fast-paced hotel environment. This physical position requires stamina, ability to lift up to 50 pounds, and strong basic literacy and numeracy.

Qualifications

• It's a physical role with standing for long periods.
• Ability to lift up to 50 pounds / 23 kilograms and push/pull heavy items.
• Reading, writing and basic maths skills required.
• Shifts may include nights, weekends and/or holidays.

Responsibilities

• Ensure rooms and suites meet cleanliness and presentation standards.
• Assist guests with basic needs and directions as required.
• Update supervisor on room status and report repairs needed.
• Follow safety procedures and wear required protective equipment.
• Organise supplies and minimise waste; manage amenities.

Skills

Physical stamina

Lifting capability

Literacy & numeracy

Flexible shifts

Job description

Role Purpose

As a Room Attendant - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done.

Key Accountabilities

• You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests.
• Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.
• Keep your supervisor updated on room service progress and alert them to any repairs needed
• Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed.
• Be organised - keep on top of supplies and amenities and always try to minimise waste.
• Reunite items with owners - and log any lost and found property.
• Look smart - wear your uniform with pride.
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects.
• May have turndown duties.
• May assist with other duties as assigned.

Key Skills & Experiences

• It's a physical role and you'll be on your feet most of the day, so fitness is important.
• Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
• You might need to bend and kneel to complete some activities.
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.