Guest Experience Associate

Kimpton Hotels & Restaurants; Charlotte (NC); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

Kimpton Hotels & Restaurants in Charlotte, NC is seeking a hospitality-focused team member to maintain a clean dining area and provide outstanding service to guests. The role emphasizes personal connection, multi-tasking, and a willingness to take on varied duties to create memorable guest experiences.

You will work in a fast-paced setting, handling bussing, beverage service, and collaboration with other restaurant staff, with opportunities to grow within our boutique hotel culture.

Qualifications

• 1 year of experience in a similar or supportive role is preferred.
• Food Handler Certification (if applicable).
• Knowledge or ability to learn the restaurant point-of-sale system, ability to prioritize multiple tasks in a dynamic environment.
• Hardworking, dedicated, with a real passion for hospitality.
• Flexible schedule and are able to work evenings, weekends, and holidays when needed.

Responsibilities

• Clean and set tables to restaurant standards.
• Deposit dishes appropriately in the dish-room or specified area.
• Pull dirty plates from tables while guests are still seated.
• Serve beverages promptly.
• Stock bussing stations.
• Clean stations, including sweeping floor using the tools provided.
• Perform buffet set-up and refill if needed.
• Assist other restaurant personnel with tasks when necessary such as expediting food to tables.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

Skills

Experience

Food Handler Certification

POS System

Multitasking

Hospitality mindset

Tools

POS system

Job description

Kimpton Hotels & Restaurants in Charlotte, NC is seeking a hospitality-focused team member to maintain a clean dining area and provide outstanding service to guests. The role emphasizes personal connection, multi-tasking, and a willingness to take on varied duties to create memorable guest experiences.

You will work in a fast-paced setting, handling bussing, beverage service, and collaboration with other restaurant staff, with opportunities to grow within our boutique hotel culture.