Warm Guest Experience Host

Omni Hotels & Resorts; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Omni Charlotte Hotel is seeking a friendly Host to welcome guests and support a smooth dining experience in a refined, upscale setting in Charlotte, NC. The role involves greeting guests, seating, answering inquiries, and maintaining pristine restaurant spaces with a professional demeanor.

The ideal candidate will have hands-on food and beverage knowledge, strong customer service skills, and the ability to work flexible hours including nights, weekends and holidays.

Qualifications

• Hands-on food and beverage knowledge.
• Fine dining host experience preferred.
• Ability to work nights, weekends and holidays.
• Strong customer service and problem-solving.
• Clear English communication.

Responsibilities

• Maintain service standards and assist with reservations and seating.
• Prepare for health inspections and uphold sanitation.
• Greet guests and seat guests, explain concepts.
• Manage host stand and entrance organization.
• Ensure prompt service and handle guest requests.
• Collaborate with team and maintain professional appearance.
• Attend required trainings and meetings.

Skills

Hospitality knowledge

Customer service

Fast-paced

Communication

Flexibility

Problem-solving

Tools

Micros

POS systems

Job description

Omni Charlotte Hotel is seeking a friendly Host to welcome guests and support a smooth dining experience in a refined, upscale setting in Charlotte, NC. The role involves greeting guests, seating, answering inquiries, and maintaining pristine restaurant spaces with a professional demeanor.

The ideal candidate will have hands-on food and beverage knowledge, strong customer service skills, and the ability to work flexible hours including nights, weekends and holidays.