Roofing Service Manager — Lead Ops & Growth

ABC Roofing, A Tecta America Company; Portland (OR); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Paid holidays

Job summary

ABC Roofing, a Tecta America Company, is seeking a Service Manager for its Portland, OR shop. You will lead the Service Department, oversee repair work, PMAs, and national account service, while driving profitability and customer satisfaction.

The role supervises a team including Service Coordinator and PMA Coordinator, coordinates scheduling, proposals, and field support; you will develop service strategies and ensure safety and high-quality service.

Qualifications

• Minimum of five (5) years of experience in commercial roofing service operations or management.
• Strong knowledge of commercial roofing systems, repair methods, and preventative maintenance practices.
• Demonstrated leadership experience managing both field and administrative personnel.
• Strong financial and operational management skills including budgeting, cost tracking, and performance metrics.
• Ability to develop proposals, scopes of work, and pricing for service-related projects.
• Strong written and verbal communication skills

Responsibilities

• Direct supervision of Service Coordinator, PMA Coordinator, Service Superintendent, and Service Estimator(s).
• Interview, hire, onboard, and manage service department administrative personnel.
• Conduct employee performance reviews and provide coaching and development.
• Lead department training initiatives and continuing education efforts.
• Conduct quarterly Service Department meetings to review performance, expectations, and operational improvements.
• Oversee daily operations of the Service Department to ensure efficient workflow and high-quality service delivery
• Monitor service scheduling and backlog to ensure effective use of personnel and resources
• Ensure prompt response to customer service requests, including leak calls and emergency service situations

Skills

Leadership

Strategic planning

Operations management

Budgeting

Customer relationship management

Proposal development

Pricing

Communication skills

Problem solving

Safety compliance

Tools

Navision

Job description

ABC Roofing, a Tecta America Company, is seeking a Service Manager for its Portland, OR shop. You will lead the Service Department, oversee repair work, PMAs, and national account service, while driving profitability and customer satisfaction.

The role supervises a team including Service Coordinator and PMA Coordinator, coordinates scheduling, proposals, and field support; you will develop service strategies and ensure safety and high-quality service.