Roofing Service Coordinator - Drive Service & Growth

CMM Roofing, Inc; Philadelphia (Philadelphia County); On-site; USD 45,000 - 60,000; Full time

Job summary

CMM Roofing, Inc. is expanding its Commercial Roofing Service Team in the Philadelphia metro area and seeks a Commercial Roofing Service Coordinator.

You will link customers, service technicians, and our Service Department to manage work orders and scheduling from first contact through completion. Responsibilities include coordinating calls, maintaining CRM data, communicating with customers and techs, supporting site access and materials, and assisting with repair proposals and recurring

Qualifications

• Experience in commercial roofing or field-service coordination is desirable.
• Strong organizational and communication skills are essential.
• Ability to manage multiple priorities and deadlines in a growing company.

Responsibilities

• Coordinate and schedule commercial roof service calls.
• Maintain service work orders and customer data in CRM/Dispatch software.
• Communicate with customers and service technicians throughout the process.
• Support technicians with job information, site access, materials and documentation.
• Coordinate materials, purchase orders and supplier pickups as needed.
• Review technician documentation and completed work orders.
• Assist with repair proposals, approvals and follow-up work.
• Coordinate preventive-maintenance inspections and recurring service.

Skills

Organizational skills

Multitasking

CRM software

Field-service coordination

Tools

CRM/Dispatch software

Job description

CMM Roofing, Inc. is expanding its Commercial Roofing Service Team in the Philadelphia metro area and seeks a Commercial Roofing Service Coordinator.

You will link customers, service technicians, and our Service Department to manage work orders and scheduling from first contact through completion. Responsibilities include coordinating calls, maintaining CRM data, communicating with customers and techs, supporting site access and materials, and assisting with repair proposals and recurring