Commercial Roofing Service Account Administrator

Eskola LLC; Black Oak (TN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Company-provided devices

Professional development

Health, dental, vision and life ins.

401(k) with company matching

Paid time off

Trade-specific training

Job summary

Eskola, LLC is seeking a Commercial Roofing Service Account Administrator in Knoxville, Tennessee for a full-time, in-person role (Mon-Fri). You will serve as the primary contact for clients, coordinate service work, and manage work orders and invoicing to ensure timely and accurate service delivery.

The ideal candidate has at least 2 years in service coordination or dispatch, strong organizational and communication skills, and proficiency with service management software and MS Office.

Qualifications

• 2+ years of experience in service coordination, dispatch, or customer service.
• Strong organizational and multitasking abilities.
• Proficiency with service management software and Microsoft Office Suite.

Responsibilities

• Act as the main point of contact for clients on service requests, updates, and follow-ups.
• Schedule and dispatch technicians and coordinate service appointments efficiently.
• Create and manage work orders, ensuring documentation is complete and accurate.
• Allocate equipment, materials, and manpower for service jobs, and track inventory used.
• Review completed work orders, prepare invoices, and communicate costs and payment terms to customers.

Skills

Service coordination

Dispatch experience

Customer service

Organizational skills

MS Office

Service management software

Tools

Service management software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Commercial Roofing Service Account Administrator

Full Time Clerical KNOXVILLE, Knoxville, TN, US

16 days ago Requisition ID: 1301

Salary Range: $55,000.00 To $65,000.00 Annually

Commercial Roofing Service Account Administrator

Eskola, LLC - Knoxville, Tennessee | Full-Time (In Person), Monday–Friday | $55,000 - $65,000 (Based on Qualifications & Experience)

Eskola, LLC has been installing commercial and industrial roofing and waterproofing systems throughout the North and southeastern U.S. since 1972. We're seeking a motivated individual to join our fast-paced team as a Service Account Administrator.

The Service Account Administrator is responsible for managing service operations, ensuring timely response to customer needs, coordinating repairs, and supporting the service team. This position serves as the primary point of contact between clients, technicians, and management, ensuring effective communication and efficient service delivery.

What You Will Do

• Act as the main point of contact for clients on service requests, updates, and follow-ups
• Schedule and dispatch technicians and coordinate service appointments efficiently
• Create and manage work orders, ensuring documentation is complete and accurate
• Allocate equipment, materials, and manpower for service jobs, and track inventory used
• Review completed work orders, prepare invoices, and communicate costs and payment terms to customers

What We Are Looking For

• 2+ years of experience in service coordination, dispatch, or customer service, preferably in commercial roofing or construction
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Proficiency with service management software and Microsoft Office Suite
• Valid driver's license with an acceptable driving record

Preferred Skills & Certifications

• Familiarity with roofing systems, materials, and repair processes
• OSHA 10-hour or 30-hour card
• Bilingual fluency in English and Spanish

Why Join Eskola?

• Competitive salary and comprehensive benefits
• Opportunities for advancement and career development
• Company-provided iPhone, computer, and tablet with modern software tools
• Ongoing trade-specific training and professional growth support
• Medical, Dental, Vision, Life, & Disability Insurance
• 401(k) with Company Matching
• Paid Time Off & Health Savings Account
  

Eskola, LLC is an Equal Opportunity Employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status, and are invited to voluntarily self-identify as an individual with a disability or protected veteran during the application process. Eskola, LLC will not discriminate against applicants or employees for discussing their compensation (41 CFR 60-1.35(c)).

This job posting reflects a summary of the role. A full, detailed job description is available upon request or hire.