Roofing Customer Service & Scheduling Virtual Assistant (Fully Remote)

20four7VA; United States; Remote; USD 36,000 - 55,000; Full time

Job summary

20four7VA is a virtual assistant company that connects offshore independent contractors with clients worldwide. It provides support, training, and a vibrant contractor community to help deliver high-quality services.

We are seeking a remote business support specialist to assist a California roofing contractor. Duties include answering incoming calls, scheduling inspections, tracking rescheduling, and maintaining accurate CRM records.

Qualifications

• Experience in customer service and administrative tasks.
• Strong phone etiquette and professional communication.
• Familiarity with CRM systems and scheduling workflows.

Responsibilities

• Provide remote business support to a California roofing contractor.
• Answer incoming calls and respond to routine customer inquiries.
• Schedule inspections, confirm appointments, and track rescheduling.
• Maintain accurate CRM records and support internal teams.

Skills

Customer service

Phone communication

CRM systems

Scheduling

Administrative tasks

Job description

• Provide remote business support to a California roofing contractor.
• Handle customer calls, scheduling, and CRM maintenance.

Scope of Services:

• Answer incoming calls and respond to routine customer inquiries.
• Schedule inspections, confirm appointments, and track rescheduling.
• Maintain accurate records in the CRM and support internal teams.

Ideal Candidate Profile:

• Friendly, patient, and professional with excellent phone communication.
• Organized, dependable, and comfortable with customer follow-up.
• Prior customer service and administrative experience required.

Work Schedule:

• Monday to Friday, 8:00 AM–5:00 PM PST with one-hour lunch break.
• Independent contractor engagement with weekly payments.

20four7VA

20four7VA is a virtual assistant company that connects offshore independent contractors with clients worldwide. It provides support, training, and a vibrant contractor community to help deliver high-quality services.