Client Operations & After-Hours Support Virtual Assistant (Fully Remote)

20four7va; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

20four7VA provides remote administrative and support services to clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. It fosters a supportive community offering training, guidance, and constant support for its contractors.

We are seeking an Operations and Hiring Administrator to monitor communications, coordinate coverage, manage CRM records, and assist with onboarding and process improvements, including AI workflows.

Responsibilities

• Monitor designated business phone and text lines during the shift.
• Follow protocols for last-minute cancellations and labor-related notifications.
• Coordinate replacement coverage and document incidents for daytime team.
• Maintain accurate lead records and follow-up statuses in CRM.
• Send approved messages to new inquiries and assist with email campaigns.
• Set up new clients across systems and track outstanding items.
• Schedule interviews, maintain applicant records, and support onboarding.
• Assist with data cleanup, process documentation, and AI workflow improvement.

Job description

• Monitor designated business phone and text lines during the shift.
• Follow protocols for last-minute cancellations and labor-related notifications.
• Coordinate replacement coverage and document incidents for daytime team.
• Maintain accurate lead records and follow-up statuses in CRM.
• Send approved messages to new inquiries and assist with email campaigns.
• Set up new clients across systems and track outstanding items.

Hiring & Operational Administration:

• Schedule interviews, maintain applicant records, and support onboarding.
• Assist with data cleanup, process documentation, and AI workflow improvement.

20four7VA

20four7VA provides remote administrative and support services to clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. It fosters a supportive community offering training, guidance, and constant support for its contractors.