Customer Service & Administrative Coordinator

August Roofing & Solar; Simi Valley (CA); Hybrid; USD 29,000 - 34,000; Part time

Benefits offered by this job

Company computer provided

Company phone provided

Job summary

August Roofing & Solar is hiring a Customer Service & Administrative Coordinator to support our Marketing Department during peak seasonal demand. This part-time, seasonal role provides weekend coverage for lead response and customer communication, with remote Saturdays and Sundays and flexible hours during the week.

You'll work across our CRM and office tools, handling inquiries by phone, SMS, and email, performing data entry, and assisting with marketing operations to keep the lead pipeline

Qualifications

• Strong communicator across phone, email, SMS
• Organized and detail-oriented with ability to manage multiple priorities
• Comfortable with Excel, data entry and admin tasks with accuracy
• Able to switch between lead outreach and administrative work
• Willing to learn new technology and work across several systems

Responsibilities

• Provide inbound phone, SMS, and email coverage, responding to new lead and customer inquiries
• Conduct outbound lead outreach using established follow-up processes across phone, email, and SMS
• Monitor missed calls and AI-handled interactions requiring follow-up
• Perform data entry and maintain accurate records using Excel and other department systems
• Assist with day-to-day marketing operations, including recurring marketing activities, customer reviews, reporting, data management, and lead generation support
• Provide flexible administrative support based on department priorities and volume
• Participate in training, process updates, and operational handoffs to keep weekday and weekend operations connected

Skills

Strong communicator

Organized and detail-oriented

Excel proficiency

Data entry

Adaptable

Self-directed

Team player

Tech-savvy

Tools

CRM software

VOIP system

Excel

Microsoft Office

Scheduling software

AI platforms

Job description

Simi Valley, CA (Hybrid, On-Site/Remote) | Part-time, Seasonal | ~20 hrs/week, weekends required

Job Summary

August Roofing & Solar is hiring a Customer Service & Administrative Coordinator to support our Marketing Department during peak seasonal demand. This part-time, seasonal role provides dedicated weekend coverage for lead response and customer communication, worked remotely from home on Saturdays and Sundays, with flexible scheduling for additional hours during the week. Competitive pay based on experience, with a company computer and phone provided.

Join a Growing Team in Roofing & Solar!

At August Roofing & Solar, we're not just building roofs, we're building trust, peace of mind, and lasting customer relationships. As a leading Southern California contractor, we specialize in roofing, solar, and maintenance services for homeowners, HOAs, and property managers. Our Marketing Department keeps the lead pipeline moving and our customers informed, and we're looking for a Coordinator who can help us stay on top of it every weekend.

What You'll Do

As part of our Marketing team, you'll:

• Provide inbound phone, SMS, and email coverage, responding to new lead and customer inquiries
• Conduct outbound lead outreach using established follow-up processes across phone, email, and SMS
• Monitor missed calls and AI-handled interactions requiring follow-up
• Perform data entry and maintain accurate records using Excel and other department systems
• Assist with day-to-day marketing operations, including recurring marketing activities, customer reviews, reporting, data management, and lead generation support
• Provide flexible administrative support based on department priorities and volume
• Participate in training, process updates, and operational handoffs to keep weekday and weekend operations connected

What We're Looking For

• Strong communicator, comfortable engaging with customers by phone, email, and SMS
• Organized and detail-oriented, able to manage multiple priorities and follow through consistently
• Comfortable with Excel, data entry, and routine administrative tasks with a high level of accuracy
• Adaptable, willing to shift between lead outreach, phone coverage, and administrative work as needed
• Comfortable learning new technology and working across multiple systems
• Self-directed and dependable, especially during reduced weekend staffing
• Positive, team-oriented approach with a willingness to learn and receive feedback

Systems & Tools

This role works across our CRM, scheduling software, VOIP telecommunications system, Microsoft Office, project management software, and various AI platforms, following established standard operating procedures.

Why Work With Us

• Pay: $21 to $25 per hour based on experience
• Company computer and phone provided
• Flexible, remote weekend work with adjustable weekday scheduling
• Supportive team culture built on professionalism, craftsmanship, and growth

About You

You're comfortable holding down the fort when the office is quieter, whether that's picking up a call, replying to a lead, or cleaning up a spreadsheet. You switch gears easily between talking to customers and heads-down admin work, and you don't need someone looking over your shoulder to stay over track. If you want flexible, remote weekend work that still puts you at the center of the action, this is a great fit.