Romanian-Speaking Customer Support Agent (Hybrid/Remote)

FDJ United

United States

Hybrid

USD 20,720 - 29,929

Full time

14 days+

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Benefits offered by this job

€500 per year Well-being allowance

24 days holiday

Subsidised meals

Flexible Hybrid working (Office/home)

6 weeks fully remote working

Anniversary awards

Private Health Insurance

Dedicated Career Development Plan

Friendly Atmosphere in a fantastic e）

Job summary

FDJ UNITED is a leading betting and gaming operator with a global team delivering safe, entertaining experiences. This Customer Service Agent role focuses on supporting Romanian and English-speaking players via LiveChat and email, guiding users through the site and app while maintaining high quality and compliance.

Based in Malta with flexible hybrid and remote options, the role emphasizes empathy, problem-solving, and teamwork.

Qualifications

Fluency in Romanian and English, both spoken and written.
Ability to multi-task in a fast-paced online support environment.
Experience solving customer inquiries with a positive attitude.

Responsibilities

Provide Romanian and English language customer support across LiveChat and email.
Offer timely, personal and professional solutions that exceed customer expectations.
Guide players through the website and mobile app to use services effectively.
Share knowledge and contribute to team projects and improvements in support processes.
Collaborate with Player Safety, Payments and CRM to ensure a safe gambling experience.
Provide feedback on customer experiences to improve services.