English Speaking Customer Service Agent

FDJ United; United States; Hybrid; USD 25,000 - 31,000; Full time

Benefits offered by this job

€500 annual Well-being Allowance

Relocation Support

24 days of annual leave, plus public 2

Subsidised meals

Flexible hybrid working model (office,

Up to 6 weeks of fully remote working

Anniversary recognition awards

Private Health Insurance

Dedicated Career Development Plan

A friendly and supportive team in a','

Job summary

FDJ UNITED is seeking a Customer Service Agent to join over 200 agents supporting customers of our 9 brands worldwide. You will assist inquiries across live chat, email, and other digital platforms, building positive relationships to deliver the best gambling experience.

This Malta-based vacancy offers a flexible hybrid model, relocation support, health insurance, paid time off, subsidised meals, and a dedicated career development plan. Visa sponsorship is not provided.

Qualifications

• Fluency in English, both spoken and written.
• Responsible, and reliable team player.
• Experience of complex problem solving.
• Ability to multi-task in a fast-paced environment.
• Good understanding of basic internet and technical concepts.

Responsibilities

• Deliver English language customer support across LiveChat, email
• Enable players with quality solutions in a timely, personal and professional manner
• Guide players through the website and Mobile App platform
• Share knowledge, contribute to team projects and identify innovative practices
• Work closely with departments including Player Safety, Payments and CRM

Skills

English fluency

Problem solving

Multi-tasking

Tech-savvy

Job description

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

The role

As a FDJ UNITED Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 9 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever!

Whether through live chat, email, or other digital platforms, you'll play a crucial role in building and maintaining positive customer relationships.

The role requires patience, empathy, and excellent problem-solving skills, as well as the ability to remain calm and professional in challenging situations. If you're a tech-savvy, customer-oriented individual, with excellent communication skills and a passion for providing top-notch service, then this online customer service vacancy could be the perfect fit for you.

This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment. Please note that we do not offer visa sponsorship for this position.

What you will do

• Deliver English language customer support across LiveChat, email
• Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations
• Guide players through the website &/or Mobile App platform assisting them in using our services and products
• Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
• Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
• Speak on behalf of customers by providing useful feedback on their experiences
• Support your colleagues and contribute to a great team atmosphere

How will success be measured in this role

• Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness
• Number of contacts handled
• Product knowledge
• Team contribution and extra tasks
• Regular performance reviews with your line manager
• Acting in line with FDJ UNITED values
• Successful completion of all relevant training and other compliance activities that support FDJ's sustainable and responsible growth

Your experience

• Fluency in English, both spoken and written is essential
• Responsible, and reliable team player
• Experience of complex problem solving
• Ability to multi-task in a fast-paced environment
• Good understanding of basic internet and technical concepts

What We Offer

• €500 annual Well-being Allowance
• Relocation Support
• 24 days of annual leave, plus public holidays
• Subsidised meals
• Flexible hybrid working model (office and home)
• Up to 6 weeks of fully remote working per year
• Anniversary recognition awards
• Private Health Insurance
• Dedicated Career Development Plan
• A friendly and supportive team environment in a fantastic office

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team.

We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.