Rolex Training Manager - Bellagio

MGM Resorts; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Wellness incentives

Hotel/food & retail discounts

Free meals

Free parking

Health & income protection

Professional development

Job summary

Role: Rolex Training Manager at MGM Resorts, based in Las Vegas. Design, implement, and advance learning and coaching strategies for the Rolex Boutique and Retail Division, emphasizing leadership, floor presence, and daily coaching to elevate service standards and guest experiences.

Responsibilities include annual training calendar development, real-time coaching on the sales floor, and alignment with Rolex brand standards and MGM service philosophy.

Qualifications

• 1+ years of relevant hospitality training, operations leadership or instructional design.

Responsibilities

• Design and implement a Rolex Annual Training Calendar aligned with brand standards.
• Maintain a visible presence on the sales floor, coaching and developing the team.
• Translate learning into elevated execution and drive measurable performance outcomes.
• Oversee compliance learning, safety, and brand-directed curriculum.
• Lead onboarding and integration experiences for new team members.
• Measure training effectiveness with feedback, analytics and audits.

Skills

Hospitality training

Operations leadership

Instructional design

Education

Bachelor's degree in Communications or related field

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The JOB:

The Rolex Training Manager is responsible for designing, implementing, and continuously advancing learning and coaching strategies that strengthen service excellence across the Rolex Boutique and the Retail Division. With a primary focus on visible leadership, floor presence, and intentional daily coaching, this role translates Rolex brand standards, luxury hospitality principles, and business priorities into meaningful development experiences that enhance execution and cultivate a culture of anticipatory service. Through elevated onboarding experiences, purposeful coaching and sustained performance reinforcement, this role drives consistency, operational excellence, and exceptional guest experiences while ensuring every interaction reflects the prestige, precision, craftsmanship, and hospitality standards synonymous with Rolex and MGM Resorts International.

THE DAY-TO-DAY:

• Design, develop, and execute a comprehensive Rolex Annual Training Calendar aligned with Rolex brand standards, luxury hospitality expectations, operational priorities, and business objectives. Liaise with Rolex regarding training initiatives, curriculum alignment, and boutique development opportunities
• Maintain a highly visible and consistent presence on the sales floor, dedicating the majority of working time to real-time coaching, behavioral observation, service reinforcement, and team development
• Serve as a day-to-day leader for the Rolex Boutique and Retail Division by translating learning into elevated execution, reinforcing service rituals, and driving measurable performance outcomes through immediate coaching and feedback. Serve as an ambassador of MGM Resorts' service culture by overseeing compliance learning, safety, operational learning requirements, certifications, and brand-directed curriculum
• Lead by example through daily demonstration and reinforcement of the Rolex and MGM service philosophy, ensuring luxury standards are consistently modeled, elevated, and sustained. Participate in daily briefs with team members, cascade information as needed
• Own the end-to-end training lifecycle of retail learning initiatives, including needs assessment, curriculum design, facilitation, reinforcement, measurement, certification, and continuous improvement
• Develop and continuously refine learning resources including SOPs, onboarding experiences, service playbooks, job aids, and experiential learning modules
• Coach, mentor, and develop the Retail Division to ensure disciplined execution of service standards, luxury hospitality expectations, and operational excellence are integrated into every client interaction
• Partner closely with Retail Division and Rolex Leadership to embed anticipatory service, emotional intelligence, hospitality storytelling, and elevated client awareness into daily execution
• Lead structured onboarding and integration experiences for new team members that accelerate readiness, cultural alignment, operational confidence, and guest service execution
• Measure training effectiveness through structured feedback mechanisms, performance analytics, engagement indicators, retention insights, and business outcomes while translating findings into targeted development plans and curriculum enhancements. Conduct observations, calibration sessions, and service excellence audits while establishing frameworks that drive consistency, elevate standards, and create alignment in the delivery of luxury service
• Continuously identify luxury service trends, learning innovations, and hospitality best practices to ensure that the Rolex Boutique and the Retail Division continue to set the benchmark for service excellence
• Champion a culture of craftsmanship, hospitality, accountability, and continuous improvement that inspires teams to consistently exceed expectations and elevate the client experience

THE IDEAL CANDIDATE:

• 1+ years of prior relevant experience in Hospitality training, operations leadership, or instructional design
• Experience i n luxury hospitality, luxury retail, or related field
• Bachelor's degree in Communications or related field is preferred
• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal devel