Rolex After-Sales Logistics & Parts Coordinator

Ben Bridge Jeweler; Seattle (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

Paid training

Employee Assistance Program

Paid time off (vacation, sick, hol., 1

Medical, dental and vision insurance

401(k) with company match

Life insurance

Pet insurance

Job summary

Ben Bridge Jeweler in Seattle is seeking a Rolex Service Coordinator to manage the flow of service materials, parts, and tools at the 840 After Sales Service Center. You will support in-store watchmakers, review estimates, place orders, and maintain stock levels for high-volume parts based on production schedules.

Strong communication and MS Office skills are essential. Join a team dedicated to prestige brands and after-sales excellence, with comprehensive benefits and a collaborative work

Qualifications

• Excellent written, verbal and interpersonal communications skills.
• Ability to retain composure and flexibility while under pressure.
• Computing skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Relevant experience preferred.
• Must be comfortable dealing with prestige brands.

Responsibilities

• Maintain Rolex spare parts inventory levels.
• Weekly parts ordering for jobs and stock.
• Tracking spare parts back order and communication to stores/customers about parts delays.
• Pull parts for all Rolex jobs.
• Maintain link inventory for stores and quarterly inventory.
• Tracking Rolex components out for exchange and refinishing.
• Rolex job tracking - both in-house and factory repairs.
• Send Rolex estimates for both in-house and factory repairs.
• Send Rolex job status and service confirmations.
• Rolex invoice reconciliation for services, spare parts, and tooling.
• Completing monthly Rolex Service Data Report and production reports for 840.
• Create service invoices for all Rolex services processed through 840.
• Communicate with stores on updates and changes for Rolex.
• Forwarding jobs to Rolex (vintage and models not within our service level).
• Creating Rolex warranty cards for repair services done in-house.
• Building Rolex after sales service kits for all in-house repairs.
• Providing after sales service materials to all Rolex stores.
• Maintaining service logs for all Rolex equipment at 840 and in store.
• Maintaining and coordinating Rolex training data for all watchmakers.
• Assist with coordinating in-store training.
• Other duties as needed.

Skills

Communication

MS Office proficiency

Prestige brands experience

Under pressure tolerance

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Ben Bridge Jeweler in Seattle is seeking a Rolex Service Coordinator to manage the flow of service materials, parts, and tools at the 840 After Sales Service Center. You will support in-store watchmakers, review estimates, place orders, and maintain stock levels for high-volume parts based on production schedules.

Strong communication and MS Office skills are essential. Join a team dedicated to prestige brands and after-sales excellence, with comprehensive benefits and a collaborative work