Rolex Service Coordinator — Prestige Admin & Logistics

Ben Bridge Jeweler Inc in; Seattle (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Employee merchandise discounts

Paid training

Employee Assistance Program

Paid time off

Job summary

Ben Bridge Jeweler seeks a Rolex Service Coordinator (Administrative) to manage service material flow, inventory, and coordination with stores and Rolex. The role supports watchmakers, reviews estimates, places orders, and tracks parts through 840 and in-store workflows.

The position requires strong communication, composure under pressure, and proficiency with Microsoft Office. Local Seattle area; hourly pay range listed with benefits and discounts.

Qualifications

• Excellent written, verbal and interpersonal communication skills.
• Ability to remain composed under pressure.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Comfortable dealing with prestige brands.

Responsibilities

• Maintain Rolex spare parts inventory levels.
• Weekly parts ordering for jobs and stock.
• Track spare parts back orders and communicate delays.
• Pull parts for all Rolex jobs.
• Maintain link inventory for stores and quarterly inventory.
• Track Rolex components out for exchange and refinishing.
• Rolex job tracking—in-house and factory repairs.
• Send Rolex estimates for in-house and factory repairs.
• Send Rolex job status and service confirmations.
• Rolex invoice reconciliation for services, spare parts, and tooling.
• Complete monthly Rolex Service Data Report and production reports for 840.
• Create service invoices for all Rolex services processed through 840.
• Communicate updates and changes for Rolex to stores.
• Forwarding jobs to Rolex (vintage and non-standard models).
• Create Rolex warranty cards for repair services in-house.
• Build Rolex after sales service kits for all in-house repairs.
• Provide after sales service materials to all Rolex stores.
• Maintain service logs for Rolex equipment at 840 and in-store.
• Coordinate Rolex training data for all watchmakers.
• Assist with coordinating in-store training.
• Other duties as needed.

Skills

Excellent written communications

Verbal & interpersonal skills

Microsoft Office

Prestige-brand experience

Education

High School Diploma or GED

Job description

Ben Bridge Jeweler seeks a Rolex Service Coordinator (Administrative) to manage service material flow, inventory, and coordination with stores and Rolex. The role supports watchmakers, reviews estimates, places orders, and tracks parts through 840 and in-store workflows.

The position requires strong communication, composure under pressure, and proficiency with Microsoft Office. Local Seattle area; hourly pay range listed with benefits and discounts.