Service Operations Associate - Seattle

Bucherer USA; Seattle (WA); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Bucherer USA is seeking a Service Operations Associate for the Rolex Boutique workshop to manage the end-to-end repair process and serve as the primary communication link among the manufacturer, the service facility, in-store watchmakers, and clients.

The role emphasizes workflow support, parts and tools management, and on-time delivery while upholding safety policies and service standards in a boutique environment.

Competenze

• Experience in timepiece industry with technical service knowledge base.
• Polished and passionate communicator with strong interpersonal and multidisciplinary project skills.
• Demonstrated success building team relationships within a store/company environment.
• Proficient in Microsoft Office software and data entry tasks.
• Experience developing operational strategies to improve workflow and turnaround.
• Ability to coordinate between store, service facility, and clients.

Mansioni

• Handle service intake, data entry and follow-up on client repairs.
• Assist watchmakers with technical workflow to improve turnaround time.
• Monitor productivity to meet volume goals and adhere to due dates.
• Maintain spare parts, tools and supplies and order parts as needed.
• Act as liaison between store and Long Island City Service facility.
• Process inbound/outbound service-related shipments.

Conoscenze

Multitasking

Operational strategy

Communication

Watch industry knowledge

Team relationships

MS Office

Descrizione del lavoro

Job Title: Service Operations Associate

Reports to: Service Department Manager

Division: Retail

OVERVIEW

The Service Operations Associate of the Rolex Boutique workshop is responsible for the process flow of all Rolex customer repairs. This role will serve as the central communication point between the manufacturer, the Long Island City service facility, the in-store watchmaker(s) and the clients.

ESSENTIAL JOB RESPONSIBILITIES

• Service intake, data entry and associated follow-up on all client repairs
• Assist the watchmaker(s) with the technical workflow to ensure efficient turnaround time
• Monitor and track productivity standards to meet volume goals and ensure due dates are adhered to
• Review and maintain sufficient spare parts, tools and supplies as well as order parts needed for specific repairs
• Serve as a liaison between the store and the Long Island City Service facility
• Process all inbound/outbound service-related shipments
• Maintain a safe workshop free from risks by complying with Bucherer USA established safety policies and procedures

QUALIFICATIONS

• Multi-tasker with strong organizational skills
• Experience developing operational strategies
• Polished and passionate communicator with excellent interpersonal and multidisciplinary project skills
• Experience in the timepiece industry with technical service knowledge base
• Demonstrated success building team relationships within a store/company environment
• Proficient Microsoft Office computer skills

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.