Rolex Service Coordinator

Ben Bridge Jeweler Inc in; Seattle (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Employee merchandise discounts

Paid training

Employee Assistance Program

Paid time off

Job summary

Ben Bridge Jeweler seeks a Rolex Service Coordinator (Administrative) to manage service material flow, inventory, and coordination with stores and Rolex. The role supports watchmakers, reviews estimates, places orders, and tracks parts through 840 and in-store workflows.

The position requires strong communication, composure under pressure, and proficiency with Microsoft Office. Local Seattle area; hourly pay range listed with benefits and discounts.

Qualifications

• Excellent written, verbal and interpersonal communication skills.
• Ability to remain composed under pressure.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Comfortable dealing with prestige brands.

Responsibilities

• Maintain Rolex spare parts inventory levels.
• Weekly parts ordering for jobs and stock.
• Track spare parts back orders and communicate delays.
• Pull parts for all Rolex jobs.
• Maintain link inventory for stores and quarterly inventory.
• Track Rolex components out for exchange and refinishing.
• Rolex job tracking—in-house and factory repairs.
• Send Rolex estimates for in-house and factory repairs.
• Send Rolex job status and service confirmations.
• Rolex invoice reconciliation for services, spare parts, and tooling.
• Complete monthly Rolex Service Data Report and production reports for 840.
• Create service invoices for all Rolex services processed through 840.
• Communicate updates and changes for Rolex to stores.
• Forwarding jobs to Rolex (vintage and non-standard models).
• Create Rolex warranty cards for repair services in-house.
• Build Rolex after sales service kits for all in-house repairs.
• Provide after sales service materials to all Rolex stores.
• Maintain service logs for Rolex equipment at 840 and in-store.
• Coordinate Rolex training data for all watchmakers.
• Assist with coordinating in-store training.
• Other duties as needed.

Skills

Excellent written communications

Verbal & interpersonal skills

Microsoft Office

Prestige-brand experience

Education

High School Diploma or GED

Job description

Rolex Service Coordinator (Administrative)

The Rolex Service Coordinator (RSC) maintains the coordinated flow and inventory of service material, parts, equipment, and tools within the 840 After Sales Service Center. The RSC also provides support to the in-store watchmakers in accordance with production requirements and shipping schedules. In this position, the RSC reviews the approved service estimates and confers with the Service Manager(s) to determine material and parts required for jobs, as well as ordering and maintaining stock levels on high volume parts based on production volumes. This position would also coordinate and track the exchange of parts with the manufacturer.

Responsibilities Include:

• Maintain Rolex spare parts inventory levels.
• Weekly parts ordering for jobs and stock.
• Tracking spare parts back order and communication to stores/customers about parts delays.
• Pull parts for all Rolex jobs.
• Maintain link inventory for stores and quarterly inventory.
• Tracking Rolex components out for exchange and refinishing.
• Rolex job tracking—both in-house and factory repairs.
• Send Rolex estimates for both in-house and factory repairs.
• Send Rolex job status and service confirmations.
• Rolex invoice reconciliation for services, spare parts, and tooling.
• Completing monthly Rolex Service Data Report and production reports for 840.
• Create service invoices for all Rolex services processed through 840.
• Communicate with stores on updates and changes for Rolex.
• Forwarding jobs to Rolex (vintage and models not within our service level).
• Creating Rolex warranty cards for repair services done in-house.
• Building Rolex after sales service kits for all in-house repairs.
• Providing after sales service materials to all Rolex stores.
• Maintaining service logs for all Rolex equipment at 840 and in store.
• Maintaining and coordinating Rolex training data for all watchmakers.
• Assist with coordinating in-store training.
• Other duties as needed.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• Excellent written, verbal and interpersonal communications skills.
• Ability to retain composure and flexibility while under pressure.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Must be comfortable dealing with prestige brands.

TYPICAL EDUCATION/EXPERIENCE:

High School Diploma or General Education Diploma (GED)

Range: $22.00 to $26.00 per hour

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

• employee merchandise discounts, paid training, Employee Assistance Program and paid time off, such as: vacation, sick, holidays, bereavement and jury duty.
• medical, dental and vision insurance, flexible savings accounts, company paid life insurance, STD and LTD as well as voluntary programs such as pet insurance and supplemental life insurance.
• 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affiliation Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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