Brand Service Coordinator

Ben Bridge Jeweler; Seattle (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Employee merchandise discounts

Paid training

Employee Assistance Program

Paid time off

Medical, dental and vision insurance

Flexible Spending Accounts

Company 401(k) with company match

Job summary

Ben Bridge Jeweler seeks a Brand Service Coordinator to manage the flow and inventory of service materials, parts, equipment, and tools at the 840 After Sales Service Center in Seattle. The role supports in-store watchmakers and coordinates with manufacturers to ensure timely production and accurate stock levels.

You will review service estimates, order parts, maintain stock, track exchanges, and generate inventory reports while ensuring quality standards, schedules, and budgets are met.

Qualifications

• High School Diploma or GED required.
• 1+ year in general office or related experience.
• Computer proficiency and general IT aptitude.
• Proficient with Microsoft Office Suite; Publisher preferred.
• Ability to set up and operate calipers and other simple measuring devices.

Responsibilities

• Review service estimates and confer with service managers to determine material and parts required.
• Order and maintain stock levels for high volume parts based on production levels.
• Arrange transfers of parts/stock items and support in-store watchmakers to meet production and job turnaround schedules.
• Coordinate the exchange of parts with manufacturers based on requirements.
• Coordinate tool and equipment repair with appropriate vendors.
• Examine and verify all incoming materials, parts, equipment, tools and submit invoices; report discrepancies.

Skills

High School Diploma

1+ years office experience

Computer proficiency

Microsoft Office

Caliper measurement

Education

High School Diploma or GED

Tools

Microsoft Publisher

Job description

The Brand Service Coordinator (BSC) maintains the coordinated flow and inventory of service material, parts, equipment, and tools within the 840 After Sales Service Center. The BSC also provides support to the in-store watchmakers in accordance with production requirements and shipping schedules. In this position, the BSC reviews the approved service estimates and confers with the Service Manager(s) to determine material and parts required for jobs, as well as ordering and maintaining stock levels on high volume parts based on production volumes. This position would also coordinate and track the exchange of parts with the manufacture.

Responsibilities Include:

• Review approved service estimates and confer with service manager(s) to determine material and parts required
• Order and maintain stock levels on high volume parts based on production levels and trends
• Arrange transfers of parts/stock items and maintain support to in-store watchmakers to meet production and job turnaround schedules
• Coordinate the exchange of parts with manufactures based on the requirements provided by the manufacture
• Coordinate tool and equipment repair with the appropriate vendors
• Examine and verify all incoming materials, parts, equipment, tools and submit invoices to the appropriate departments. Reports discrepancies and damage
• Manage timing, testing, and quality control of all complete watch repairs
• Check-in and put away all parts and equipment to prescribed storage locations.
• Document and maintain parts requisitions and picking instructions
• Conduct and maintain inventory of all materials and provide inventory reports. Maintain inventory for tools, equipment, and work areas
• Coordinate the resolution of problems to ensure adherence to quality standards, schedules, and budgets for material costs
• Coordinate with watchmakers to ensure shop supply levels are maintained
• Maintain updates on MSDS compliance and liaise with the facilities department as needed
• Maintain stock of shop supplies including solvents, cleaning materials, and tools
• Send Completed estimates to stores and resend every week
• Responsible for monthly reporting to vendors of in-house brand repairs, including excel sheets for Richemont My Service Request (warranty), Service Intervention, and Breitling Repair Tracking report
• Maintain inventory control of department 883, including priority report
• Process outbound repairs in internal tracking system
• Act as back-up to Rolex Service Coordinator(s) and Aftersales Service Coordinator as needed
• Perform other duties as directed by supervision and management for the benefit of the company, program, and employee(s).

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• High School Diploma or General Education Diploma (GED)
• 1+ Years general office or other related experience
• Computer experience and competency
• Proficient with Microsoft office Suite – emphasis in publisher is preferred
• Able to set up and operate a variety of simple measuring devices such as calipers

Range: $22 to $26 per hour

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

This position offers benefits that include employee merchandise discounts, paid training, Employee Assistance Program and paid time off, such as: vacation, sick, holidays, bereavement and jury duty. Our benefits program includes: medical, dental and vision insurance, flexible savings accounts, company paid life insurance, STD and LTD as well as voluntary programs such as pet insurance and supplemental life insurance. Additionally, Ben Bridge Jeweler offers a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affir…

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affir…

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.