Store Office Support

Ben Bridge Jeweler; Happy Valley (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

Ben Bridge Jeweler's Timeworks store in Downtown Portland is seeking a full-time Store Office Support Coordinator. The SOSC ensures smooth flow of repair work, intake from customers, and decisions on in-store vs vendor repairs, with status updates to customers, sales associates, and store managers.

The role handles invoice reconciliation, creates service estimates and invoices, and uses Outlook daily. Experience in fine jewelry or luxury sales is preferred, and strong communication and

Qualifications

• Ideal candidate has strong interpersonal communication and organizational skills.
• Experience in fine jewelry or luxury watch sales preferred.
• Hourly position requiring reliable scheduling with store manager.

Responsibilities

• Handle proper customer-facing repair intake for watch and jewelry repairs.
• Deliver customer repairs and collect payment.
• Follow up with customers to ensure satisfaction within 10 days.
• Daily check-in and processing of inbound jobs.
• Rolex repairs tracking in-store and at factory.
• Provide status updates to customers and staff.
• Prepare estimates and invoices for repair jobs.
• Operate POS system to take payment or authorize credit.
• Inspect and clean customers' jewelry.
• Manage multiple inboxes in Outlook.
• Communicate service delays to customers and staff.

Skills

Interpersonal communication

Organizational skills

Luxury sales experience

Tools

Outlook

POS system

Job description

We have been in business for over 110 years, and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has over thirty stores, across the United States. We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality, and history. Its meaning only grows with time. We don’t sell to a customer just once; we want to be their jeweler for life! Ben Bridge Jeweler's Timeworks store in Downtown Portland is seeking a full-time Store Office Support Coordinator to join our team. Our ideal candidate will have great interpersonal communication and organizational skills, as well as fine jewelry and/or watch sales experience, or other luxury sales experience.

Job Summary

The Store Office Support Coordinator (SOSC) maintains the coordinated flow of all repair jobs coming into and out of the store. In this position the SOSC would take-in repairs from the customer and work with the store Manager and associates to determine which repairs would be completed in-store, and which repairs would be forwarded to other vendors (i.e.: Olympic, Jewel-Craft, BBJ 840, or to the manufacture). The SOSC would manage the repair flow and communication from beginning to end by providing status updates to customers, manufacturers, sales associates, and store managers. The SOSC would also manage invoice reconciliation and provide reporting as needed. This is an hourly position, with scheduling discussed with the store manager.

Job Responsibilities

• Responsible for proper customer facing repair intake for both watch and jewelry repairs.
• Responsible to appropriately deliver customer repairs and collect payment
• Responsible to follow up with customer to ensure they are satisfied with the service within 10 days after pick-up.
• Responsible for daily check-in and processing of all customer inbound jobs.
• Rolex job tracking—both in-store and factory repairs including BBJ 840.
• Provide Rolex job status and service confirmations to customers.
• Provide all pending job estimates to customers and follow-up as needed.
• Invoice reconciliation for services, spare parts, and tooling.
• Create service estimates and service invoices for all repair jobs processed through store.
• Communicate to store associates and customers regarding service delays.
• Manage multiple inboxes via Outlook.
• Provide status on pending or in-process jobs for sales associates, watchmaker/watch tech, and store managers.
• Utilize best practices in handling incoming and outgoing jewelry and watch repairs from intake to delivery to customer
• Operate point of sale (POS) system to take payment or obtain credit authorization
• Inspect and clean customers' jewelry
• Maintain