ROI Service Delivery Lead for Healthcare Ops

Datavant; Carson City (NV); On-site; USD 57,000 - 62,000; Full time

Job summary

Datavant is seeking a Supervisor, Service Delivery to lead frontline teams in ROI workflows, ensuring timely, compliant release of information. You will coach staff, manage daily huddles, and monitor performance to hit SLA, quality, and throughput targets.

You will collaborate with the Manager, Service Delivery on staffing, onboarding, and process improvements, while upholding Datavant values and fostering an inclusive team culture.

Qualifications

• Experience leading teams in a production-based or healthcare operations environment.
• Strong understanding of HIPAA and ROI compliance requirements.
• Ability to coach performance, provide feedback, and build team engagement.
• Comfort navigating dashboards, metrics, and workflow tools.
• Detail orientation with a commitment to accuracy, compliance, and process discipline.
• Strong communication skills — in person, over video, and in writing.
• Forward-thinking mindset with a passion for continuous improvement.

Responsibilities

• Lead, coach, and motivate frontline and Global team members to meet daily productivity and quality expectations.
• Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging.
• Drive adherence to standardized processes and operating procedures.
• Monitor performance dashboards and adjust workflows to maintain TAT and OTD goals.
• Perform quality checks and retrain team members based on error patterns or SOP deviations.
• Enforce compliance standards and immediately elevate risk or privacy concerns.
• Partner with the Manager, Service Delivery on staffing, scheduling, and performance improvement.
• Support new hire onboarding and reinforce training content (Phase 1).
• Maintain an accurate skills matrix to inform work assignment and staff development.
• Participate in continuous improvement initiatives and operational pilots.
• Foster a positive and inclusive team culture that reflects Datavant values.
• Support adoption of technology enabled workflows.
• You will bring to the table includes: Experience in healthcare operations and HIPAA ROI compliance.

Skills

Team leadership

Coaching

HIPAA compliance

ROI compliance

Dashboard literacy

Workflow tools

Communication

Continuous improvement

Tools

Epic or Cerner

Job description

Datavant is seeking a Supervisor, Service Delivery to lead frontline teams in ROI workflows, ensuring timely, compliant release of information. You will coach staff, manage daily huddles, and monitor performance to hit SLA, quality, and throughput targets.

You will collaborate with the Manager, Service Delivery on staffing, onboarding, and process improvements, while upholding Datavant values and fostering an inclusive team culture.