ROI Operations Lead — Service Delivery

Datavant; Helena (MT); On-site; USD 57,000 - 62,000; Full time

Job summary

Datavant is seeking a Supervisor, Service Delivery to lead frontline staff in accurate, timely ROI activities and ensure HIPAA compliance. You will coach teams, manage daily workflow, and partner with the Manager to optimize staffing and performance.

Responsibilities include daily huddles, monitoring dashboards, and quality checks to meet SLA targets. You will drive continuous improvement and foster a high-performance Datavant culture.

Qualifications

• Experience leading teams in a production-based or healthcare operations environment.
• Strong understanding of HIPAA and ROI compliance requirements.
• Ability to coach performance, provide feedback, and build team engagement.

Responsibilities

• Lead, coach, and motivate frontline and Global team members to meet daily productivity and quality expectations.
• Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging.
• Drive adherence to standardized processes and operating procedures.
• Monitor performance dashboards and adjust workflows to maintain TAT and OTD goals.
• Perform quality checks and retrain team members based on error patterns or SOP deviations.
• Enforce compliance standards and immediately escalated risk or privacy concerns.
• Partner with the Manager, Service Delivery on staffing, scheduling, and performance improvement.
• Support new hire onboarding and reinforce training content (Phase 1).
• Maintain an accurate skills matrix to inform work assignment and staff development.
• Participate in continuous improvement initiatives and operational pilots.
• Foster a positive and inclusive team culture that reflects Datavant values.
• Support adoption of technology enabled workflows.

Skills

People leadership

HIPAA knowledge

ROI compliance

Dashboard literacy

Staff coaching

Process adherence

Tools

Dashboard software

SOPs

Job description

Datavant is seeking a Supervisor, Service Delivery to lead frontline staff in accurate, timely ROI activities and ensure HIPAA compliance. You will coach teams, manage daily workflow, and partner with the Manager to optimize staffing and performance.

Responsibilities include daily huddles, monitoring dashboards, and quality checks to meet SLA targets. You will drive continuous improvement and foster a high-performance Datavant culture.