ROI & Compliance Service Delivery Lead

Datavant; Honolulu (HI); On-site; USD 57,000 - 62,000; Full time

Job summary

Datavant is a healthcare data collaboration platform seeking a Supervisor, Service Delivery to lead frontline staff in ROI activities with a focus on quality, timeliness, and compliance. You will coach, schedule, and optimize workflows while partnering with the Manager to address operational risks and drive throughput.

The role emphasizes adherence to HIPAA, standardized processes, dashboard-driven decision making, and continuous improvement to sustain SLA achievement and staff engagement.

Qualifications

• Experience leading teams in a production-based or healthcare operations environment.
• Strong understanding of HIPAA and ROI compliance requirements.
• Ability to coach performance, provide feedback, and build team engagement.
• Comfort navigating dashboards, metrics, and workflow tools.
• Detail orientation with a commitment to accuracy, compliance, and process discipline.
• Strong communication skills — in person, over video, and in writing.
• Forward-thinking mindset with a passion for continuous improvement.

Responsibilities

• Lead, coach, and motivate frontline and Global team members to meet daily productivity and quality expectations.
• Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging.
• Drive adherence to standardized processes and operating procedures.
• Monitor performance dashboards and adjust workflows to maintain TAT and OTD goals.
• Perform quality checks and retrain team members based on error patterns or SOP deviations.
• Enforce compliance standards and immediately elevate risk or privacy concerns.
• Partner with the Manager, Service Delivery on staffing, scheduling, and performance improvement.
• Support new hire onboarding and reinforce training content (Phase 1).
• Maintain an accurate skills matrix to inform work assignment and staff development.
• Participate in continuous improvement initiatives and operational pilots.
• Foster a positive and inclusive team culture that reflects Datavant values.
• Support adoption of technology enabled workflows.

Skills

Team leadership

Healthcare operations

HIPAA compliance

ROI compliance

Staff coaching

Performance metrics

Dashboard navigation

Training

Communication

Job description

Datavant is a healthcare data collaboration platform seeking a Supervisor, Service Delivery to lead frontline staff in ROI activities with a focus on quality, timeliness, and compliance. You will coach, schedule, and optimize workflows while partnering with the Manager to address operational risks and drive throughput.

The role emphasizes adherence to HIPAA, standardized processes, dashboard-driven decision making, and continuous improvement to sustain SLA achievement and staff engagement.