ROI Service Delivery Lead - Healthcare Operations

Datavant; Augusta (ME); Vor Ort; USD 57.000 - 62.000; Vollzeit

Zusammenfassung

Datavant is seeking a Supervisor, Service Delivery to lead frontline staff in ROI activities, ensuring accuracy, timeliness, and HIPAA compliance across workflows. You will coach, assign work, monitor performance, and partner with the Manager to drive improvements.

Responsibilities include daily huddles, quality checks, adherence to SOPs, and maintaining a skills matrix while fostering a positive team culture and data-driven decision making.

Qualifikationen

• Experience leading teams in production-based or healthcare operations.
• Strong understanding of HIPAA and ROI compliance requirements.
• Ability to coach performance, provide feedback, and build team engagement.
• Comfort navigating dashboards, metrics, and workflow tools.
• Detail orientation with a commitment to accuracy, compliance, and process discipline.

Aufgaben

• Lead, coach, and motivate frontline and Global team members to meet daily productivity and quality expectations.
• Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging.
• Drive adherence to standardized processes and operating procedures.
• Monitor performance dashboards and adjust workflows to maintain TAT and OTD goals.
• Perform quality checks and retrain team members based on error patterns or SOP deviations.
• Enforce compliance standards and immediately elevate risk or privacy concerns.
• Partner with the Manager, Service Delivery on staffing, scheduling, and performance improvement.
• Support new hire onboarding and reinforce training content (Phase 1).
• Maintain an accurate skills matrix to inform work assignment and staff development.
• Participate in continuous improvement initiatives and operational pilots.
• Foster a positive and inclusive team culture that reflects Datavant values.
• Support adoption of technology enabled workflows.

Kenntnisse

Leadership

HIPAA knowledge

Workflow management

Quality assurance

Data dashboards

Staff coaching

Jobbeschreibung

Datavant is seeking a Supervisor, Service Delivery to lead frontline staff in ROI activities, ensuring accuracy, timeliness, and HIPAA compliance across workflows. You will coach, assign work, monitor performance, and partner with the Manager to drive improvements.

Responsibilities include daily huddles, quality checks, adherence to SOPs, and maintaining a skills matrix while fostering a positive team culture and data-driven decision making.