ROI Records Specialist — HIPAA & Data-Entry Pro

MRO; Columbia (SC); On-site; USD 34,000 - 60,000; Full time

Job summary

MRO is seeking an ROI Specialist to provide on-site support for Release of Information requests across client facilities in the United States. The role involves reviewing requester information, identifying records, and ensuring HIPAA-compliant release of data.

You will answer ROI inquiries by phone, assist walk-ins, log requests into ROI On‑Line, and may fax physician-office requests. A high school diploma is required, with data-entry and HIPAA knowledge preferred.

Qualifications

• High School Diploma or GED required.
• Experience entering data into computer systems and using the internet.
• Prior ROI experience in a physician’s office or HIM is a plus.
• Knowledge of HIPAA preferred.
• Strong verbal communication and customer service skills.
• Ability to work independently and meet production goals.

Responsibilities

• Determine records to be released by reviewing requestor information per HIPAA guidelines and locate patient data from multiple sources.
• Answer phone calls regarding ROI issues.
• Respond to walk-in requests and log information into ROI On‑Line database; process physician-office requests by fax as needed.
• Log and scan medical record requests into ROI On‑Line database.
• Handle and record cash payments for requests at applicable sites.
• Demonstrate proficiency with computer applications and data entry; internet use required.
• Maintain compliance with site policies and regulations.
• Other duties as assigned.

Skills

Data entry

Customer service

Communication

Attention to detail

Dependability

HIPAA knowledge

Internet use

Independent work

Education

HS Diploma or GED

Tools

ROI On-Line database

Medical records databases

Job description

MRO is seeking an ROI Specialist to provide on-site support for Release of Information requests across client facilities in the United States. The role involves reviewing requester information, identifying records, and ensuring HIPAA-compliant release of data.

You will answer ROI inquiries by phone, assist walk-ins, log requests into ROI On‑Line, and may fax physician-office requests. A high school diploma is required, with data-entry and HIPAA knowledge preferred.