ROI Records Access Specialist

MRO Corporation; Rocky Mount (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

The ROI Specialist provides on-site support for Release of Information requests, reviewing requester information, and locating patient data from electronic, off-site, and physical records that match each request, all in compliance with HIPAA guidelines.

At MRO Corporation, you will answer calls, assist walk-ins, log and scan records into ROI On-Line, support physician offices on priority requests, handle cash payments where required, and uphold site policies while delivering dependable, accurate

Qualifications

• One or more years experience entering data into computer systems.
• Ability to work independently and meet production goals.
• Strong verbal communication skills and customer service orientation.
• Attention to detail and accuracy in handling records.

Responsibilities

• Determine records to be released by reviewing requester information per HIPAA guidelines.
• Answer phone calls regarding ROI issues.
• Assist walk-in customers and log information into ROI On-Line database.
• Process requests from physician offices and fax information as needed.
• Log and scan medical record requests into ROI On-Line database.
• Comply with site policies and regulations.
• Handle and record cash payments for requests where applicable.
• Perform other duties as assigned.

Skills

Data entry

Independent working

Verbal communication

Attention to detail

Dependability

HIPAA knowledge

Education

High School Diploma/GED

Tools

ROI On-Line database

Job description

The ROI Specialist provides on-site support for Release of Information requests, reviewing requester information, and locating patient data from electronic, off-site, and physical records that match each request, all in compliance with HIPAA guidelines.

At MRO Corporation, you will answer calls, assist walk-ins, log and scan records into ROI On-Line, support physician offices on priority requests, handle cash payments where required, and uphold site policies while delivering dependable, accurate