ROI & PHI Release Specialist — Health Information

U.S. Department of Veterans Affairs; Town of Middleton (WI); On-site; USD 38,000 - 58,000; Full time

Job summary

U.S. Department of Veterans Affairs at the Middleton Veterans Hospital in Middleton, WI is seeking an ROI Technician within Health Information Management.

The role processes requests for patient PHI in accordance with Privacy Act, FOIA, and HIPAA, utilizing ROI software and AMIE for information exchange. The position requires careful evaluation, accurate data retrieval from paper and electronic records, and clear documentation for releases to patients, families, and authorized entities.

Qualifications

• Experience handling requests for protected health information (PHI).
• Knowledge of Privacy Act, FOIA and HIPAA requirements.
• Ability to input and track requests accurately in ROI software.

Responsibilities

• Process ROI requests from facility and VA Regional Office.
• Evaluate validity of each request and determine releasable information.
• Input requests into ROI software for logging and tracking.
• Assist visitors and callers, direct inquiries and provide forms.
• Review health records to identify material for release and copy as needed.
• Compose explanations and organize information in logical sequences.
• Process Social Security requests and payments related to releases.
• Complete transactions for deposits from subpoenas or processing fees.

Skills

Customer service

Attention to detail

Communication

Tools

ROI software

AMIE

Job description

U.S. Department of Veterans Affairs at the Middleton Veterans Hospital in Middleton, WI is seeking an ROI Technician within Health Information Management.

The role processes requests for patient PHI in accordance with Privacy Act, FOIA, and HIPAA, utilizing ROI software and AMIE for information exchange. The position requires careful evaluation, accurate data retrieval from paper and electronic records, and clear documentation for releases to patients, families, and authorized entities.