ROI & HIM Records Specialist

UnitedHealth Group; Novato (CA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Incentive and recognition programs

Equity stock purchase

Job summary

UnitedHealth Group in Novato, CA is hiring a Release of Information (ROI) Technician in Health Information Management to process patient records requests and ensure HIPAA and state privacy compliance. This is a full-time onsite role with standard hours and occasional overtime, including a training period during which hours are 7:30 am to 4:00 pm.

You will verify identities, determine disclosures, and process paper and electronic requests, while documenting activity in the EHR/ROI systems and

Qualifications

• High School Diploma / GED required.
• 1+ years of experience in healthcare, medical records, ROI, or HIM.
• 1+ years of customer service experience.
• Understanding of medical record documentation practices.
• Ability to work full-time, Monday - Friday with flexible shifts 7:30 am - 4:00 pm.

Responsibilities

• Receive and review requests for medical records from patients, providers, attorneys, insurance companies, and government agencies.
• Verify patient identity and authorization validity before releasing records.
• Determine appropriate records for disclosure based on the request scope and legal requirements.
• Process paper, electronic, fax, and portal-based record requests.
• Track and document all disclosures in the EHR and ROI systems.
• Respond to inquiries regarding record requests and disclosure requirements.
• Educate patients, providers, and staff regarding ROI processes.
• Retrieve, prepare, scan, and organize medical records for disclosure.
• Maintain record retention and destruction practices according to policy.

Skills

Attention to detail

Organizational skills

Time management

Written communication

Verbal communication

Education

High School Diploma / GED

Tools

Epic

Cerner

Meditech

Job description

UnitedHealth Group in Novato, CA is hiring a Release of Information (ROI) Technician in Health Information Management to process patient records requests and ensure HIPAA and state privacy compliance. This is a full-time onsite role with standard hours and occasional overtime, including a training period during which hours are 7:30 am to 4:00 pm.

You will verify identities, determine disclosures, and process paper and electronic requests, while documenting activity in the EHR/ROI systems and