MEDICAL RECORDS TECHNICIAN (ROI)

U.S. Department of Veterans Affairs; Town of Middleton (WI); On-site; USD 38,000 - 58,000; Full time

Job summary

U.S. Department of Veterans Affairs at the Middleton Veterans Hospital in Middleton, WI is seeking an ROI Technician within Health Information Management.

The role processes requests for patient PHI in accordance with Privacy Act, FOIA, and HIPAA, utilizing ROI software and AMIE for information exchange. The position requires careful evaluation, accurate data retrieval from paper and electronic records, and clear documentation for releases to patients, families, and authorized entities.

Qualifications

• Experience handling requests for protected health information (PHI).
• Knowledge of Privacy Act, FOIA and HIPAA requirements.
• Ability to input and track requests accurately in ROI software.

Responsibilities

• Process ROI requests from facility and VA Regional Office.
• Evaluate validity of each request and determine releasable information.
• Input requests into ROI software for logging and tracking.
• Assist visitors and callers, direct inquiries and provide forms.
• Review health records to identify material for release and copy as needed.
• Compose explanations and organize information in logical sequences.
• Process Social Security requests and payments related to releases.
• Complete transactions for deposits from subpoenas or processing fees.

Skills

Customer service

Attention to detail

Communication

Tools

ROI software

AMIE

Job description

This position is located in the Health Information Management (HIM), 3220 Deming Way, at the Wm. S. Middleton Memorial Veterans Hospital. The Release of Information (ROI) technicians reviews and processes requests for patient protected health information (PHI,) in accordance with all applicable Federal laws, rules, and regulations regarding release of health information.

Duties

• Processes all incoming requests to the facility for Release of Information (ROI) along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE).
• Evaluates validity of each request.
• Determines which information is to be released in compliance with existing laws, such as the Privacy Act of 1974, Freedom of Information Act (FOIA), and Health Insurance Portability and Accountability Act (HIPAA).
• Inputs all requests into the ROI computer software for logging and tracking of these requests.
• Receives and directs callers and visitors.
• Receives and/or gives out forms and assists visitors and/or callers with the completion of forms or documents.
• Searches records or files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data.
• Reviews paper and electronic health records (i.e., scanned notes, reports, special tests, etc.) to identify material to be photocopied/ printed/written to electronic media and released.
• Composes detailed explanations in response to correspondence received, arranging information into logical sequence and appropriate format, and choosing appropriate words and expressions to convey the desired tone.
• Resolves conflicting or inconsistent information found on initial requests.
• Processes Social Security requests for health information using ROI software.
• Completes and processes routine releases of information to other VA and Federal Agencies and when requested, to patients and their families, insurance representatives, physicians, hospitals, and city and state health agencies according to VA directives.
• Accurately enters all requests into the ROI software with necessary information for each request for health information.
• Completes necessary transactions for deposit of money collected from subpoenas, legal fees, and processing fees for release of information to individuals and insurance companies.

Work Schedule: Monday-Friday, 8:00am to 4:30pm

Telework: Yes - ADHOC only as determined by the agency policy. This is not a remote position.

Virtual: This is not a virtual position.

Functional Statement #: GS-04 09821F, GS-05 09822F, GS-06 09823F.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (Relocation Assistance): Not authorized