ROI Medical Records Specialist - On Site

MRO; Hartsville (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated ROI Specialist to support the Release of Information requests at a client site. In this role, you will manage patient medical record requests while ensuring compliance with HIPAA regulations. Your responsibilities will include logging and scanning records, responding to customer inquiries, and maintaining accurate records. This position offers a unique opportunity to contribute to patient care by ensuring timely access to medical information. If you thrive in a detail-oriented environment and possess strong communication skills, this is the perfect role for you to make a meaningful impact.

Qualifications

• 1+ years of data entry experience and proficiency in computer applications.
• Strong verbal communication and attention to detail are essential.

Responsibilities

• Manage ROI requests in compliance with HIPAA guidelines.
• Log and scan medical records into the ROI On-Line database.
• Respond to customer inquiries and process requests efficiently.

Skills

Computer applications proficiency

Data entry experience

Strong verbal communication

Attention to detail

Dependability

Education

High School Diploma/GED

Tools

ROI On-Line database

Job description

ROLE: The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

On Site Position

TASKS AND RESPONSIBILITIES:

1. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
2. Answer phone calls concerning various ROI issues.
3. If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
4. If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
5. Logs medical record requests into ROI On-Line database.
6. Scans medical records into ROI On-Line database.
7. Complies with site facility policies and regulations.
8. At specified sites, responsible for handling and recording cash payments for requests.
9. Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

INDMP