ROI Medical Records Specialist - On Site

Penn Medicine Lancaster General Health; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated ROI Specialist to support the Release of Information requests at a client site. This role involves reviewing patient requests, ensuring compliance with HIPAA guidelines, and managing medical records efficiently. The ideal candidate will have strong communication skills and a keen attention to detail, as they will interact with customers and handle sensitive information. If you thrive in a fast-paced environment and are passionate about healthcare, this opportunity offers a chance to make a meaningful impact while working independently and contributing to patient care.

Qualifications

• 1+ years experience entering data into computer systems.
• Knowledge of HIPAA regulations is preferred.

Responsibilities

• Review requestor information for patient medical record requests.
• Log medical record requests and scan documents into the database.

Skills

Computer Applications Proficiency

Data Entry

Verbal Communication

Attention to Detail

Dependability

Education

High School Diploma/GED

Tools

ROI On-Line Database

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

TASKS AND RESPONSIBILITIES:

1. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
2. Answers phone calls concerning various ROI issues.
3. If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
4. If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
5. Logs medical record requests into ROI On-Line database.
6. Scans medical records into ROI On-Line database.
7. Complies with site facility policies and regulations.
8. At specified sites, responsible for handling and recording cash payments for requests.
9. Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.