ROI Medical Records Specialist - On Site

MRO; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated ROI Specialist to provide essential support for patient medical record requests. This role involves reviewing requestor information in compliance with HIPAA guidelines, responding to inquiries, and managing medical records in an online database. The ideal candidate will demonstrate strong communication skills and attention to detail while working independently to meet production goals. Join a team that values dependability and accuracy in a rewarding environment where your contributions directly impact patient care and information access.

Qualifications

• 1+ years of experience entering data into computer systems.
• Knowledge of HIPAA regulations is preferred.

Responsibilities

• Review requestor information and determine records to be released.
• Log medical record requests and scan them into the database.

Skills

Computer Applications Proficiency

Data Entry Experience

Verbal Communication Skills

Attention to Detail

Dependability

Education

High School Diploma/GED

Tools

ROI On-Line Database

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

TASKS AND RESPONSIBILITIES:

1. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
2. Answers phone calls concerning various ROI issues.
3. If necessary, responds to walk-in customers requesting medical records and logs information provided by the customer into the ROI On-Line database.
4. If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
5. Logs medical record requests into the ROI On-Line database.
6. Scans medical records into the ROI On-Line database.
7. Complies with site facility policies and regulations.
8. At specified sites, responsible for handling and recording cash payments for requests.
9. Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years of experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.