ROI Medical Records Specialist - On Site

Penn Medicine Lancaster General Health; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated ROI Specialist to support Release of Information requests at a client site. In this role, you will ensure compliance with HIPAA guidelines while handling patient medical records. Your responsibilities will include reviewing requests, logging information, and providing excellent customer service to both walk-in clients and physician offices. This position requires strong communication skills, attention to detail, and the ability to work independently. Join a company that values a positive work environment and offers a rewarding career path in healthcare information management.

Qualifications

• 1+ years of experience in data entry and proficiency in computer applications.
• Strong verbal communication and attention to detail are essential.

Responsibilities

• Review and process ROI requests in compliance with HIPAA guidelines.
• Log and scan medical records into the ROI On-Line database.

Skills

Computer Applications Proficiency

Data Entry

Verbal Communication

Attention to Detail

Dependability

Education

High School Diploma/GED

Tools

ROI On-Line Database

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

TASKS AND RESPONSIBILITIES:

1. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
2. Answer phone calls concerning various ROI issues.
3. If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
4. If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
5. Logs medical record requests into ROI On-Line database.
6. Scans medical records into ROI On-Line database.
7. Complies with site facility policies and regulations.
8. At specified sites, responsible for handling and recording cash payments for requests.
9. Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

INDMP

Preferred Behaviors:

Team Player: Works well as a member of a group.

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.