ROI Medical Records Specialist - On Site

MRO; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented ROI Specialist to support patient medical record requests at client sites. In this role, you will be responsible for processing requests, ensuring compliance with HIPAA guidelines, and maintaining accurate records in the ROI On-Line database. Strong verbal communication skills and the ability to work independently are essential for success in this position. Join a company that values its employees and fosters a positive work environment, where your contributions will directly impact the quality of service provided to clients. If you are dedicated and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 1+ years experience entering data into computer systems.
• Knowledge of medical terminology and HIPAA regulations is a plus.

Responsibilities

• Review and process ROI requests in accordance with HIPAA guidelines.
• Log and scan medical records into the ROI On-Line database.
• Respond to customer inquiries and assist with medical record requests.

Skills

Computer Applications Proficiency

Data Entry

Verbal Communication

Attention to Detail

Dependability

Education

High School Diploma/GED

Tools

ROI On-Line Database

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

TASKS AND RESPONSIBILITIES:

1. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
2. Answer phone calls concerning various ROI issues.
3. If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
4. If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
5. Logs medical record requests into ROI On-Line database.
6. Scans medical records into ROI On-Line database.
7. Complies with site facility policies and regulations.
8. At specified sites, responsible for handling and recording cash payments for requests.
9. Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.