ROI Medical Records Specialist - On Site

Penn Medicine Lancaster General Health; Hartsville (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented ROI Specialist to support the Release of Information requests at a client site. In this role, you will be responsible for processing medical record requests while ensuring compliance with HIPAA regulations. Your strong communication skills and attention to detail will be essential as you interact with customers and manage data entry tasks. Join a dynamic team where your contributions will help streamline patient information access and enhance service delivery. This on-site position offers an opportunity to make a meaningful impact in a vital area of healthcare operations.

Qualifications

• 1+ years experience in data entry and proficiency in computer applications.
• Knowledge of HIPAA regulations and medical terminology is a plus.

Responsibilities

• Review and release medical records in compliance with HIPAA guidelines.
• Respond to customer inquiries and log requests into the database.
• Handle cash payments and maintain accurate records.

Skills

Computer applications proficiency

Data entry experience

Strong verbal communication

Attention to detail

Dependability

Education

High School Diploma/GED

Tools

ROI On-Line database

Job description

ROLE: The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

On Site Position

TASKS AND RESPONSIBILITIES:

1. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
2. Answer phone calls concerning various ROI issues.
3. If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
4. If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
5. Logs medical record requests into ROI On-Line database.
6. Scans medical records into ROI On-Line database.
7. Complies with site facility policies and regulations.
8. At specified sites, responsible for handling and recording cash payments for requests.
9. Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.