ROI Support Specialist - Remote

Sharecare-0658f4bc; United States; Remote; USD 34,000 - 52,000; Full time

Job summary

Sharecare is seeking a detail-oriented professional to support Release of Information Specialists, QA, and Customer Service in fulfilling medical records requests. You will ensure HIPAA compliance, perform data entry and quality control, and coordinate with multiple teams to resolve issues quickly.

Ideal candidates have 6+ months experience with Sharecare HDS in QC or related areas and strong communication skills.

Qualifications

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required.
• 1 year or more preferred.
• Ability to use internal electronic based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.

Responsibilities

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests.
• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations.
• Perform Data Entry & Quality Control measures for fulfillment of medical records requests.
• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests.
• Research and resolve workflow and record issues quickly to minimize delays in turnaround.
• Identify and escalate critical and important issues to management.

Skills

Sharecare HDS experience

Data Entry

Quality Control

Customer Service

Attention to detail

Communication skills

Tools

Record Management

Intranet

Exceptions Management

Word

Excel

Outlook

Job description

Job Description:Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.Job Summary:Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records.Essential Functions:Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requestsEnsure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of InformationPerform Data Entry & Quality Control measures for fulfillment of medical records requestsEffectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requestsResearch and resolve workflow and record issues quickly to minimize delays in turnaroundIdentify and escalate critical and important issues to managementQualifications:Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required, 1 year or more preferredAbility to use internal electronic based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.Attention to detailAbility to work in a fast-paced, production-oriented environmentHigh level of reliability, productivity and professionalismGood communication skills, both written and oralThe ability to work independently and being productive with little supervisionPhysical Requirements:Ability to sit or stand for long periods of timePhysical ability to lift and carry 25 lbs. of materialsManual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other itemsEyesight sufficient to effectively read documents and to accurately view information on a computer monitorSpeaking and hearing ability sufficient to effectively communicateEye/hand coordination, hearing and visual acuity necessary for day to day tasksHIPPA/ Compliance:Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposesComply with all regulations regarding corporate integrity and security obligationsReport unethical, fraudulent, or unlawful behavior or activityMaintain current and yearly HIPAA certificationInformation Governance Accountabilities:A high-level understanding of the organization’s information governance program and role-specific accountabilitiesA thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and informationCommitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services providedParticipation in education as required for corporate compliance and role-specific functions and tasksSharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.